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# Technical Support Engineer Europe

- **Company:** Joseph Scanlon, LLC
- **Location:** United States (Remote available)
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Application Firewall, Bash Shell, Perl (Programming Language), Internet Protocol, Python (Programming Language), Linux Servers, Networking Basics, Routing, TCP/IP, Scripting, Juniper, Kubernetes, Palo Alto Networks, Fortinet, Cisco
- **Published:** July 4, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=9598036aa8cfe97e

## About the Role

* 4+ years of experience with Linux server operations and virtualization or network/security systems
 * Prior customer-facing experience in a technical or support role
 * Strong understanding of networking fundamentals and internet technologies (routing, NAT, advanced TCP/IP, etc.)
 * Excellent verbal and written communication skills, with strong analytical and critical-thinking abilities
 * Hands-on experience with firewall administration and configuration (e.g. Check Point, Palo Alto, Cisco, Juniper, Fortinet)
 * Scripting skills (Perl, Python, Bash) are a plus
 * Experience working with Kubernetes and complementary services
 * High sense of ownership, reliability, and accountability

## Description

* Provide technical support to global customers and partners using multiple communication channels
 * Troubleshoot issues to full resolution across the client's platform and underlying operating systems
 * Own and manage your ticket queue, maintaining clear and proactive communication with customers
 * Act as a liaison between customers and internal technical teams
 * Support implementation and integration of the client's solutions within customer environments
 * Contribute to documenting best practices for maintaining and operating the platform
 * Build a deep understanding of customer infrastructures and technical setups


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