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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Systems Administrator - **Company:** Connected Board Source, LLC - **Location:** Sacramento, CA, United States - **Experience:** Expert - **Salary:** $80,000.0 - $85,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Computing Platforms, JIRA, Human Resources Information System (HRIS), Identity and Access Management, Issue Tracking Systems, Intrusion Detection Systems, Virtual Private Networks (VPN), Network Troubleshooting, Network Architecture, Network Monitoring, Remote Access Technology, User Provisioning Software, Software Licensing, ServiceNow IT Service Management, Connectivity Problems, Tablet Computers, Google Voice, Software Troubleshooting, Acumatica Cloud ERP Platform, Adobe, Information Technology, Gsuite, User Administration, User Accounts - **Published:** July 4, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=0e11d510939f5ec5 ## About the Role Connected International is seeking a hands-on IT Support Administrator to own the technology operations across our Sacramento HQ and growing network of retail and operational sites throughout California, Arizona, and Florida. This role is the single point of accountability for all IT infrastructure, hardware, software, and user lifecycle management across the company. The ideal candidate is self-directed, technically versatile, and available outside of standard business hours to keep a multi-site operation running without interruption. If you thrive in fast-paced environments where priorities shift, problems need solving on the spot, and no two days look the same, this role is for you., * Bachelor's degree in a related field plus 3+ years of relevant IT experience, or high school diploma/GED plus 5+ years of equivalent experience * Demonstrated experience managing Google Workspace and Microsoft 365 environments at scale * Hands-on experience with hardware support, network troubleshooting, and endpoint management * Experience with user provisioning and deprovisioning across multiple platforms without automated SSO * Familiarity with Jira Service Management or a comparable IT ticketing system * Ability to manage multiple priorities independently in a fast-paced, multi-site environment * Valid driver's license and reliable transportation for multi-site travel * Experience in ERP platform user administration (Acumatica or similar) preferred * Experience with MDM solutions for endpoint management preferred * Relevant certifications preferred: CompTIA A+, Network+, Google Workspace Admin, or Microsoft 365 Fundamentals * Availability beyond standard business hours is required; this role supports a multi-site operation and must be responsive to urgent IT needs as they arise, including evenings and weekends ## Description * Manage, maintain, and audit all laptops, desktops, iPads, and tablets across the organization * Troubleshoot and resolve hardware issues across all company sites, coordinating repairs and replacements as needed * Oversee laptop procurement, configuration, deployment, and equipment return processes * Maintain physical servers and smart safes to ensure optimal performance and security * Conduct regular equipment audits and maintain accurate asset inventory Network & Infrastructure: * Support configuration and maintenance of network infrastructure across all internet and server locations * Troubleshoot network connectivity issues and ensure consistent, optimal performance at all sites * Configure and support VPN and remote access solutions; assist users encountering VPN issues * Monitor network performance and implement proactive optimizations * Implement and maintain security measures to protect against internal and external threats User Lifecycle Management: * Manage end-to-end IT onboarding and offboarding for all employees, including provisioning and deprovisioning access across all platforms * Administer user accounts across all software platforms without automated SSO or HRIS integration, ensuring timely access changes upon hire and termination * Enforce password policies and security compliance standards across all systems * Assist users with account access issues, password resets, and software troubleshooting Software & Account Administration: * Administer all software accounts; Google Workspace accounts, Apple IDs, Microsoft accounts, and Adobe accounts * Manage Google Voice numbers across business operations * Administer carrier and service accounts including Comcast, T-Mobile, Apple, Google, Adobe, and Microsoft * Track and manage software licenses, renewals, and access across the full software portfolio * Identify opportunities to consolidate or streamline software spend and access management IT Partner & Vendor Management: * Coordinate with vendors for IT services, equipment procurement, and ongoing support * Serve as primary liaison to the company's external IT hardware procurement partner * Manage vendor relationships, evaluate service quality, and escalate issues as appropriate Jira Ticketing & Documentation: * Administer the Jira Service Management ticketing system, managing IT support requests, onboarding/offboarding workflows, credit memos, delivery and cash pickup logs, and product/strain management forms * Maintain accurate, up-to-date documentation of IT processes, configurations, and procedures * Track and report on open tickets, resolution times, and recurring issues Security & Compliance: * Implement and maintain security protocols to protect IT assets, user data, and system integrity * Ensure IT infrastructure and operations comply with applicable industry standards and internal policies * Monitor for security vulnerabilities and coordinate remediation efforts General IT Support: * Provide responsive general IT support to end users across all departments and locations * Assist with software installation, updates, and troubleshooting * Drive to various company sites as needed and be flexible beyond standard business hours. ## Related Videos - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [3x Performance: A Humbling Journey](https://www.wearedevelopers.com/videos/100165-3x-performance-a-humbling-journey) - [What if your HR software adapted to you, not the other way around?](https://www.wearedevelopers.com/videos/100259-what-if-your-hr-software-adapted-to-you-not-the-other-way-around) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [NoCode LiveCode: Leveraging AI Tools to Craft Fully Functional Apps!](https://www.wearedevelopers.com/videos/1169-nocode-livecode-leveraging-ai-tools-to-craft-fully-functional-apps) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)