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# Desktop Support Technician

- **Company:** SDQ LLC
- **Location:** Tampa, FL, United States
- **Salary:** $45,760.0 - $49,920.0
- **Contract:** Temporary contract
- **Skills:** Computerized Maintenance Management Systems, Desktop Computing, Microsoft Office, Network Connections, ServiceNow IT Service Management, Connectivity Problems
- **Published:** July 4, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=9ca13ce160f1c09f

## About the Role

* Bachelor's degree or equivalent industry experience and or technical certifications or coursework in IT or AV technology is a plus.
 * Familiarity with ServiceNow ticketing system
 * Proven experience in providing IT support in an office environment.
 * Strong problem-solving skills and attention to detail.
 * Basic understanding of audio and video equipment and their functions.
 * Excellent communication and interpersonal skills.
 * Ability to work independently and as part of a team.
 * Willingness to travel to various client locations as needed.
 * Ability to lift and carry equipment up to 50 lbs.
 * Note: Freshers from a technical education background with at least one year experience are encouraged to apply. They would need to demonstrate a very high learning curve for this role.

Preferred Skills:

 * Familiarity with video conferencing platforms and common office tools and operating systems.
 * Basic knowledge of networking and cabling.
 * Experience with asset management software and IT service management tools.
 * Familiarity with lifesciences or healthcare / pharma environment and thus familiarity with HIPAA standards

## Description

* Great Customer Service and Professional skills.
 * Provide on-site and technical support to users, addressing IT issues related to hardware, software, and network connectivity.
 * Manage asset inventory, including tracking, updating, and maintaining records of IT equipment.
 * Perform imaging and refreshing of computers and other devices to ensure they are up-to-date and functioning properly.
 * Troubleshoot and resolve common IT issues, such as printer problems, software errors, and network connectivity issues.
 * Assist in the setup, maintenance, and troubleshooting of audio and video equipment, including projectors, microphones, and video conferencing systems.
 * Support live events by operating AV systems and addressing any technical issues that arise.
 * Collaborate with senior technicians and IT staff to resolve complex issues and improve support processes.
 * Provide excellent customer service by addressing client inquiries and concerns promptly and professionally.
 * Maintain accurate records of support requests, resolutions, and equipment maintenance.


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