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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Systems Support Technician (Network, Software & Hardware) - **Company:** Secure Care Products, LLC - **Location:** Concord, NH, United States - **Experience:** Experienced - **Salary:** $40,000.0 - $50,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, AutoCAD, Computer Networks, Hardware Design, HP Thin Clients, Issue Tracking Systems, Networking Hardware, Microsoft SQL Server, Systems Integration, Information Technology, Wireless Technologies, Gsuite - **Published:** July 4, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=fec8867cc2095c59 ## About the Role * 2+ years of experience in technical installation, service, or support * Associate degree in electronics, IT, or related field OR 2+ years of relevant experience * Experience with software integration, networks and an understanding of physical IT infrastructure dynamics * Knowledge of low-voltage systems, and radio frequency (RF) technology is a plus * Experience installing and configuring software and hardware systems * Ability to read and interpret floor plans and blueprints Familiarity with: * Microsoft 365 / Windows OS * Google Workspace * Basic AutoCAD usage * MS SQL Express * IT Networking * Ability to travel (<5%) * Ability to obtain a U.S. passport * Can drive and has valid drivers license Preferred Skills * Experience with RF-based systems or wireless technologies * Background in healthcare, security, or IoT/RTLS systems * Experience supporting distributors or field technicians Physical & Work Requirements * Ability to lift and carry up to 50 lbs * Comfortable working on ladders and in varying environments (32°F-90°F) * Ability to stand, walk, or sit for extended periods * Fine motor skills for installation support and repair work, * Do you have a valid drivers license? * This role includes shared responsibility for after-hours emergency support through a rotating on-call schedule. Are you comfortable participating in this rotation? ## Description We are seeking a dynamic and enthuiastic Systems Support Technician to join our team, responsible for installing and troubleshooting our integrated software and hardware solutions. This in-office role offers a unique opportunity to gain hands-on experience with our diverse systems deployments. While most support is performed remotely, eventually you will assist with occasional on-site projects. This position is ideal for a professional with foundational technical knowledge in network dynamics, software installation and technical troubleshooting who is eager to learn and ready to advance their career in a hands-on environment., * Provide technical support, including rotating after hours emergency on-call support, via phone, email, and remote access tools * Troubleshoot and resolve complex software/hardware integration, enterprise networking, and device-level hardware failures * Install and configure software and hardwaresystems (remotely and occasionally on-site) * Support of network devices (servers, PCs, thin clients, etc.) * Apply basic low voltage and Radio Frequency (RF) knowledge to troubleshoot system performance issues * Document all support activity in CRM/ticketing system * Track time, service activities, and project work accurately * Assist in development and maintenance of technical documentation, In addition to orientation on our proprietary systems, we will provide on-the-job training for the right candidate to enhance their proficiency in the following specialized areas: * Low-voltage cabling and system integration standards * Radio Frequency (RF) theory and wireless troubleshooting ## Related Videos - [WebAssembly Revolution: Elevating JavaScript's Reach and Performance](https://www.wearedevelopers.com/videos/1149-webassembly-revolution-elevating-javascript-s-reach-and-performance) - [Quantum Computing - The tiny and the big challenges](https://www.wearedevelopers.com/videos/934-quantum-computing-the-tiny-and-the-big-challenges) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [The future of automotive mobility: Upcoming E/E architectures, V2X and its challenges](https://www.wearedevelopers.com/videos/374-the-future-of-automotive-mobility-upcoming-e-e-architectures-v2x-and-its-challenges) - [Scoring 2000 Products per Request: Performance Pitfalls in Golang](https://www.wearedevelopers.com/videos/2073-scoring-2000-products-per-request-performance-pitfalls-in-golang) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs)