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# Service Desk Administrator- Help Desk (Entry Level)

- **Company:** U.S. LawShield
- **Location:** Houston, TX, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Software Engineering, System Software
- **Published:** July 4, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=7159513107fa261c

## About the Role

* 3-5 years of proven work experience as a Service Desk Administrator in an Enterprise environment required
 * Hands-on experience with Service Desk and remote-control software
 * Hands-on experience supporting Windows and Mac OS
 * Solid technical background with an ability to give instructions to a non-technical audience
 * Customer-service-oriented with a problem-solving attitude

## Description

The Service Desk Administrator will be responsible for providing excellent customer service and resolving all technical issues enterprise-wide. This position will be part of the 'Face of the IT Department' and the ideal candidate for this role will have a solid technical background combined with strong customer service experience/abilities. The Service Desk Administrator must be an expert at problem-solving with a positive attitude, and one that can achieve specific goals and department initiatives., * Conduct the daily operations of the organization's end-user support services with the goal of first contact resolution.

 * Resolves business process and system issues and defines and/or updates procedures appropriately.
 * Evaluate and manage technical support systems, hardware, and software and makes recommendations for improvement.
 * Gather information to diagnose technical hardware and software issues; apply problem-solving skills and resolve the request effectively.
 * Conduct extensive troubleshooting to resolve hardware and software issues.
 * Maintain and stay current with system information, changes, and updates.
 * Utilize tools to remotely access end-user systems and perform corrective actions to resolve the users' problems.
 * Complete reports, track/log/route problems, issues, requests, and document resolutions in written form or escalate to the responsible resource for resolution.
 * Other duties as assigned


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