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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Technician - Level 1 - **Company:** Landus Cooperative - **Location:** Des Moines, IA, United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Microsoft Windows, System Configuration, Issue Tracking Systems, Software Deployment, User Provisioning Software, Diagnostic Tools, Backend, Information Technology, User Accounts - **Published:** July 4, 2026 - **Apply:** https://www.juju.com/job/00000000gdrjyz ## About the Role + A bachelor's degree (B.S./B.A.) in Computer Science, Information Technology, or a related field is preferred. + An associate's degree in computer science or equivalent experience (1-2 years) with relevant IT certifications will also be considered. Skills Required: + Experience with a broad range of end-user technologies, including Windows, Microsoft 365 products, and conference room equipment. + Strong troubleshooting skills, diagnostic abilities, and customer service orientation. + Ability to apply technical knowledge effectively to resolve IT-related problems. + Excellent communication skills to assist and educate end users. Certificates, Licenses, & Registrations: + A valid driver's license is required, as this role involves minimal travel to various locations. + Employees must adhere to the organization's motor vehicle safety policy. + Certifications such as CCNA, MCSE, MCTS, or ITIL are highly desirable but not required. Physical Requirements: + This role involves maintaining IT equipment, including transporting, unpacking, and installing computer systems or servers. + The employee must be able to lift up to 40 lbs. to chest height and carry equipment up to 20 feet. + Ability to navigate tight maintenance spaces, stairs, and ladders as needed. + May require tolerance for working at heights. ## Description The IT Support Technician is responsible for supporting all technology-related interfaces for Landus employees and assisting the Landus IT Field Team. This role ensures a seamless IT experience by managing escalated Service Desk calls, troubleshooting issues, and maintaining IT systems. The technician will provide hands-on support, diagnose technical problems, and contribute to improving overall IT service efficiency. Landus is committed to developing talent from within, and this role provides a strong foundation for career progression in IT., Other duties may be assigned. Service Desk & End-User Support + Deliver in-person IT support for users in the Des Moines office. + Set up and provide support for conference room technology before, during, and after in-person meetings. + Provide IT support to Landus end users by answering Service Desk calls and actively monitoring the ticket queue. + Work with new employees by assisting them with first time log in, MFA, and accessing company resources such as email, Teams, OneDrive etc.. + Decommission network accounts for off-boarded employees and ensure equipment is returned. + Setup and decommission equipment including desktops, laptops, cell phones and iPads for new hires or the IT Field Team + Clearly, concisely, and promptly document all customer interactions in the Kaseya AutoTask ticketing system. + Ensure compliance with established service level agreements (SLAs) to meet end-user expectations. + Proactively communicate status updates to users regarding ongoing issues. + Build strong working relationships with Service Desk customers and department managers. + Advocate for a seamless, efficient, and positive end-user experience. Ticket Management & Escalation + Troubleshoot and resolve technical issues; escalate tickets to Backend, Development/Data, or other teams as appropriate. + Apply diagnostic tools and available resources to effectively identify root causes. + Access and utilize software updates, drivers, knowledge bases, and other technical resources to resolve incidents. + Identify trends in recurring issues and collaborate with appropriate teams to reduce repeat tickets. Hardware & User Provisioning + Provision, configure, and deploy hardware and user accounts for new hires, role changes, and replacements. + Prepare and configure replacement hardware for field teams. + Decommission user accounts for offboarded employees. + Securely prepare computers and equipment for disposal. + Perform remote system-level support, including hardware setup, software installations, updates, backups, and general system setup. Documentation & Continuous Improvement + Create and maintain clear documentation for technical processes, troubleshooting steps, and end-user self-help resources. + Develop documentation aimed at reducing recurring issues and improving first-call resolution. + Identify and implement process improvements that reduce ticket volume and drive overall productivity. ## Related Videos - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [Developing the Backend with Stefan Lingler, CTO at Shpock](https://www.wearedevelopers.com/videos/100360-developing-the-backend-with-stefan-lingler-cto-at-shpock) - [Diagnostic Tooling: How to get insights from your .NET services hosted in Kubernetes containers?](https://www.wearedevelopers.com/videos/100188-diagnostic-tooling-how-to-get-insights-from-your-net-services-hosted-in-kubernetes-containers) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Software stack under and over the hood of the fastest accelerating car in the world](https://www.wearedevelopers.com/videos/221-software-stack-under-and-over-the-hood-of-the-fastest-accelerating-car-in-the-world) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)