> Markdown version of [/jobs/ext/1180733-help-desk-agent](https://www.wearedevelopers.com/jobs/ext/1180733-help-desk-agent). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Agent - **Company:** Polsinelli Pc - **Location:** Atlanta, GA, United States (Remote available) - **Salary:** $55,000.0 - $65,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Microsoft Outlook, Information Systems, Microsoft Desktop Optimization Pack, Issue Tracking Systems, Microsoft Office, System Center Configuration Manager, Software Deployment, Software Engineering, Office365, Information Technology, Kofax - **Published:** July 4, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=19d74a81cc573f29 ## About the Role Polsinelli is seeking a Help Desk Agent. This role can be hired as remote or hybrid, provided the candidate is in a state/jurisdiction wherein we practice. This is a second-shift position. The hours are 11-7 PM CT M-F. Prior law experience or work in a similar professional setting is highly preferable. The successful candidate will exhibit excellent communication and time management skills with a focus on end-user needs., * A minimum of one (1) year of experience in helpdesk support, preferably within a law firm or professional services organization. * A college degree in Information Systems, Technology, or related field is strongly preferred, however, candidates with equivalent experience will be considered. * Proficiency in Microsoft desktop products, including Microsoft Desktop Operating Systems (Windows 10) and higher and Office 365 preferred. * Experience with MS Outlook E-mail Client operating in Microsoft O365 Exchange environment. * Experience with SCCM software deployment tools. * Ability to perform basic administration tasks related to Active Directory account management. * Ability to work independently and collaboratively in a teamwork/collaborative style and environment. * Experience with iManage, Kofax, and Litera software operations. * Working knowledge of video conferencing platforms such as Zoom and MS Teams. * Experience working with Help Desk ticketing solutions. * Familiarity with Mimecast a plus., * 1 year(s): Experience in helpdesk support, preferably within a law firm or professional services organization., Required * Bachelor's or better in Management Information Systems or related field * Bachelor's or better in Technology Management Services or related field * Bachelor's or better in Information Technology or related field, * Team Player: Works well as a member of a group * Loyal: Shows firm and constant support to a cause * Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well * Dedicated: Devoted to a task or purpose with loyalty or integrity, * Self-Starter: Inspired to perform without outside help * Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals * Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization ## Description * Respond to requests for technical assistance in person, via phone, and email. * Identify and escalate situations requiring urgent attention, redirecting problems to the appropriate resource. * Diagnose and resolve technical hardware and software issues, assisting end-suers with technical and application functionality questions. * Research questions using available information resources. * Follow standard help desk procedures and recommend changes for continuous improvement. * Log/track all support requests and document resolutions in Helpdesk Ticketing System. * Proactively identify process improvement opportunities and support continuous improvement initiatives. * Engage in formal and informal knowledge transfer. * Build and maintain productive client relationships with all firm users. * Stay current with system information, changes, and updates. ## Related Videos - [Beyond the 9–5: Designing Work Around Humans](https://www.wearedevelopers.com/videos/1321-beyond-the-9-5-designing-work-around-humans) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Why Your Next Best Talent Might Not Be in Your Neighborhood](https://www.wearedevelopers.com/videos/1861-why-your-next-best-talent-might-not-be-in-your-neighborhood) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [What if your HR software adapted to you, not the other way around?](https://www.wearedevelopers.com/videos/100259-what-if-your-hr-software-adapted-to-you-not-the-other-way-around) - [Responsibility Beyond Code - Build with Societal Impact In Mind](https://www.wearedevelopers.com/videos/100041-responsibility-beyond-code-build-with-societal-impact-in-mind) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Average Salary in Poland](https://www.wearedevelopers.com/magazine/270-average-salary-in-poland) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [Best Companies to Work For in Berlin: Top 14 Companies in 2023 ](https://www.wearedevelopers.com/magazine/188-best-companies-to-work-for-in-berlin-top-14-companies-in-2023) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)