> Markdown version of [/jobs/ext/1181099-it-business-partner](https://www.wearedevelopers.com/jobs/ext/1181099-it-business-partner). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Business Partner - **Company:** 804 TECHNOLOGY - **Location:** Malvern, PA, United States (Remote available) - **Salary:** $104,000.0 - $145,600.0 - **Contract:** Permanent contract - **Skills:** Issue Tracking Systems, Microsoft InTune, Servicenow - **Published:** July 4, 2026 - **Apply:** https://www.careerjet.com/jobad/us3f09278026e8d229202d794f27eec287 ## About the Role Required Skills * Mobility Support Experience * Mobile device troubleshooting and support * Phone activations, upgrades, and carrier portal management * Help Desk / Desktop Support Experience * Strong ticket management and customer support skills * Experience working in a Tier 2 support environment preferred * ServiceNow Experience * Creating, managing, and resolving support tickets * Experience with ServiceNow is highly desired due to the company's upcoming go-live implementation * Mobile Device Management Knowledge * Familiarity with managed mobile devices * Experience with Microsoft Intune is preferred but not required * General MDM experience is acceptable * Technical Troubleshooting Skills * Ability to learn quickly and follow support procedures * Strong customer-focused problem-solving skills Nice-to-Have Qualifications * Experience with: * Microsoft Intune * Mobile Device Management (MDM) platforms * AT&T and Verizon administrative portals * Previous mobility support or telecom support experience * Desktop support background with mobile device support responsibilities, Top Skills Identified by Hiring Manager * Mobility support experience * AT&T/Verizon portal experience * ServiceNow * Microsoft Intune or MDM knowledge * Tier 2 help desk troubleshooting/customer support experience Ideal Candidate: A Tier 2 Help Desk or Desktop Support professional who has experience supporting mobile devices and carrier services, understands ticketing systems (preferably ServiceNow), and can quickly learn the company's mobile device management processes. ## Description This position supports the company's mobile workforce, serving as the Tier 2 mobility support team for approximately 10,000 users with mobile devices including iPhones, iPads, Samsung devices, and other mobile hardware. The primary responsibility is resolving mobility-related tickets and ensuring users remain connected and productive., * Provide Tier 2 help desk support for mobile devices. * Troubleshoot and resolve issues involving: * Lost or damaged phones * Mobile service interruptions * Device replacements and activations * Mobile device connectivity and access issues * Manage and resolve tickets through ServiceNow. * Support mobile carrier portals such as: * AT&T * Verizon * Assist with device provisioning, activation, and phone swaps. * Support mobile device management (MDM) environments. * Participate in the company's transition from a mobile ordering portal to ServiceNow., * Preference for candidates located in or near Malvern, PA, but this is not required * Candidates can be located anywhere in the U.S. * East Coast or Central Time Zone preferred * Standard business hours (approximately 8 AM-5 PM Eastern/Central) * No travel required Additional Notes * The manager is highly motivated to fill the position quickly due to staffing shortages and ticket backlog. * ServiceNow implementation goes live in approximately two weeks, creating a strong learning opportunity. * Candidates with solid help desk experience and basic mobility knowledge can be trained on the specific environment. * If located near Malvern, PA, there may be additional cross-training opportunities with the company's PC Depot and device recycling operations. 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