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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support-Tier I Technician - Herb Chambers - **Company:** Asbury, Inc - **Location:** Boston, MA, United States - **Experience:** Expert - **Salary:** $62,400.0 - $72,800.0 - **Contract:** Franchise - **Skills:** Application Services, Databases, Issue Tracking Systems, Information Technology, Automotive Software, Cisco - **Published:** July 4, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=69533d8d7e0f07d7 ## About the Role * Strong communication, time management, organization, interpersonal skills * Strong analytical, problem solving and technical troubleshooting skills * 5+ Years IT customer support/help desk experience * Working Knowledge of ITIL v3 Foundations Methodology * Working knowledge of MS operating systems and applications * Cisco Call Manager experience a plus * Automotive Software experience a plus ## Description The IT Support Tier I Technician is responsible for providing IT end user support and software, hardware and network assistance. Relies on experience and judgment as well as pre-established Policies, Processes and Procedures to identify, research and resolve technical problems presented through Level I, II and III IT Help Desk tickets. Possesses a strong generalist, IT technical skill set., * Troubleshoots and resolves trouble tickets related to provisioning with all applications * Triages Level II and Level III Incident and Service Request tickets * Troubleshoots and resolves incident tickets related to technical difficulties with hardware, software, and the network * Documents, tracks and monitors incidents and Service requests to ensure a timely resolution * Resolves Level I incident and service request tickets * Validates with internal customers the incident or service request has been resolved and update the ITSM ticketing system * Interface effectively with IT infrastructure, security, applications management, database and government personnel * Communicates effectively with IT team and dealership personnel * Actively contribute to IT Continual Service Improvement efforts * Ability to complete multiple simultaneous project and support tasks in a timely manner * Resolves access issues in accordance with policy * Collaborates with IT to resolve access/setup standard profiles * Verifies issue resolution on the customer's behalf * Verifies with the customer that the issue has been resolved and update the ticketing system * Interfaces with IT Tier I and II personnel * Communicates progress and issues in a timely manner * Actively contributes to ongoing process improvement * Performs other related duties to benefit the mission/vision of the organization ## Related Videos - [Agile work at CARIAD – Creating a customer web application for controlling the vehicle ](https://www.wearedevelopers.com/videos/200-agile-work-at-cariad-creating-a-customer-web-application-for-controlling-the-vehicle) - [The best of two worlds - Bringing enterprise-grade Linux to the vehicle](https://www.wearedevelopers.com/videos/67-the-best-of-two-worlds-bringing-enterprise-grade-linux-to-the-vehicle) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) ## Related Articles - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [How to Have an Effective 1-on-1 Meeting](https://www.wearedevelopers.com/magazine/451-how-to-have-an-effective-1-on-1-meeting) - [Best Companies to Work For in Berlin: Top 14 Companies in 2023 ](https://www.wearedevelopers.com/magazine/188-best-companies-to-work-for-in-berlin-top-14-companies-in-2023) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria)