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# Mid Level IT Support and Cloud Technician

- **Company:** Secure ITnet, Inc.
- **Location:** Minnetonka, MN, United States
- **Experience:** Experienced
- **Salary:** $55,000.0 - $65,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Artificial Intelligence, Cloud Computing, Cloud Computing Security, Software Tools, Microsoft SharePoint, Backup and Restore, Microsoft Power Automate, Firewalls (Computer Science), Microsoft InTune, Fortinet
- **Published:** July 4, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=0b9a973231d846ee

## About the Role

* 2-5 years of professional IT support experience
 * MSP experience strongly preferred
 * Solid Microsoft 365 administration experience
 * Windows 10/11 support experience
 * Strong troubleshooting and customer service skills
 * Ability to work independently and manage priorities

Nice-to-Have Skills

 * Microsoft certifications (MS-900, SC-900, AZ-104, etc.)
 * Security experience (MFA, Conditional Access, Defender)
 * Firewall experience (Fortinet, Meraki, Sophos, etc.)
 * Interest in AI, automation, or modern workplace technology, * Cloud security: 2 years (Preferred)
 * Help desk: 2 years (Required)
 * AI: 1 year (Preferred)

## Description

We're looking for a Mid-Level (Tier 2) IT Support Technician who enjoys variety, learning new technologies, and working in an environment that's evolving beyond "basic helpdesk IT." This role combines Tier 2 MSP support with opportunities to assist on AI-related and modernization projects. If you thrive in a fast-paced environment and are passionate about technology, we want to hear from you!

Core Responsibilities

 * Handle Tier 2/3 escalations from the service desk
 * Own tickets end-to-end and work directly with clients
 * Administer and support Microsoft 365 (Entra ID, Exchange Online, SharePoint, Teams)
 * Manage endpoints using Intune and RMM tools
 * Perform backup, restore, and recovery tasks
 * Troubleshoot network and firewall issues (basic to intermediate)
 * Participate in on-call rotation (shared and compensated)
 * Create clear, accurate technical documentation

Project & AI-Focused Work

 * Assist with project-based work, including:
 * Microsoft 365 migrations and improvements
 * Security hardening and modernization
 * AI readiness and adoption initiatives
 * Support clients using AI tools such as:
 * Microsoft Copilot
 * Workflow automation and process improvements
 * Help test, document, and support emerging AI and automation solutions as our practice grows


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