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# Implementation Project Manager

- **Company:** Place, Inc.
- **Location:** Bellingham, WA, United States
- **Salary:** $60,000.0 - $70,000.0
- **Contract:** Permanent contract
- **Skills:** Software as a Service, Software Tools, Data Import/Export
- **Published:** July 4, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=418634984efb1ac4

## About the Role

You own things - fully, from kickoff to go-live - and you don't let things fall through the cracks. You communicate proactively, not reactively, and your clients always know where things stand. You can direct a team, manage competing priorities, and spot a risk before it becomes a problem. You are comfortable working across multiple functions at once - Launch Tech, MLS, Import, Design - without losing the thread on any of them. You are organized, detail-obsessed, and calm under pressure. And when a process isn't working, you don't just flag it - you fix it., * Experience in project management, client onboarding, implementation, or customer success, ideally within a SaaS or real estate technology environment

 * Working knowledge of CRM platforms with the ability to learn new software tools quickly
 * Experience managing multiple client accounts or projects simultaneously against defined timelines
 * Well-developed verbal and written communication skills with a professional, client-first tone
 * Strong organizational skills, effective multitasking ability, and the capacity to prioritize workload based on urgency
 * Strong ability to identify patterns across accounts and apply sound judgment to adapt quickly to changing client needs
 * Comfort working across cross-functional teams - including Launch Tech, MLS, Import, and Design - to keep projects moving

## Description

* Own the client experience throughout onboarding, serving as the primary point of contact and maintaining proactive, timely communication at every stage - including the initial intro call and regular progress updates
 * Consistently meet core onboarding KPIs, including a 14 to 21 day launch timeline, 90%+ client satisfaction (CSAT), and error-free launches
 * Own and maintain the client's Arrows onboarding plan, keeping every phase, task, and internal milestone accurate and current from kickoff through go-live
 * Direct the Launch Technician's daily workload, adjusting priorities as needed, and inspect their QA process to ensure accurate, on-time delivery
 * Manage the full contact data import process, from gathering client files and business information through data cleanup, Import team coordination, and client review
 * Complete compliance requirements on the client's behalf in a timely manner
 * Coordinate MLS approval and website or design requests, translating requirements into clear client-facing guidance and ensuring the final product meets quality expectations
 * Identify at-risk accounts early and proactively implement solutions based on client feedback to reduce churn and keep onboarding on track
 * Partner with the leadership team to build and maintain process and training documentation, and to identify and implement improvements that enhance the customer experience
 * Other duties as assigned


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