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# Help Desk Analyst

- **Company:** Infosys
- **Location:** Indianapolis, IN, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Computer Literacy, Software Troubleshooting, Point-of-sale Software
- **Published:** July 4, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=6712781ae181d6de

## About the Role

· HS Diploma, GED or equivalent

 * Minimum 2 years Help Desk / Call Center experience, * Superior Customer Service Skills
 * Clear Communication skills
 * Team-oriented approach
 * High-level computer knowledge in both hardware and software
 * Advanced networking skills
 * POS - Point to Sale Help Desk experience, * Help desk: 3 years (Required)

## Description

The Help Desk Analyst is responsible for handling all field operation needs relating to facility maintenance, guest services, point-of-sale software and hardware, and financial reporting applications/communications to ensure in-store business continuity. Responsibilities include phone support, equipment troubleshooting, process training, and dispatching of additional on-site support., * Provide immediate assistance by phone for IT-related application or hardware failures

 * Provide first-level phone support of facility maintenance issues
 * Track and follow-up on exiting or repetitive trouble tickets
 * Enter all field issues into call tracking software complete with troubleshooting steps and additional information and dispatch, as applicable
 * Provide exceptional customer service to our guests and team members
 * Perform additional duties as assigned


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