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# Technical Alarm Group Senior Analyst

- **Company:** Wells Fargo
- **Location:** Charlotte, NC, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft Office
- **Published:** July 4, 2026
- **Apply:** https://www.juju.com/job/00000000gdcn33

## About the Role

+ 2+ years of private security, banking or corporate security support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

 + Working knowledge of DMP alarm panels, Entre, SureView, Remote link programs. Experience in dealing with team member and technical escalation of DMP.

 + Proficient in Microsoft Office (Word, Excel, Outlook, and MS Teams) skills.

 + Strong analytical skills with high attention to detail and accuracy

Job Expectations:

 + Physical presence at the assigned Security Response Center is required and each employe in this role must work onsite at the location posted or other assigned office

 + Ability to work nights, weekends, and/or holidays as needed or scheduled

## Description

+ Monitor, process, and troubleshoot time-sensitive and complex life or safety, robbery, burglary, and other alarm issues that are routed to the Security Response Center in accordance with Wells Fargo security procedures

 + Collaborate with other staff in Security Response Center to handle response to incidents

 + Provide feedback and present ideas for improving or implementing processes and tools within Corporate Security area impact

 + Perform complex security, operational, and customer support tasks

 + Identify, troubleshoot, and analyze false alarm issues to reduce fines

 + Lead projects, conduct training, and serve as escalation point to assist analysts

 + Provide subject matter expertise and interpretation of procedures to less experienced staff

 + Interact with immediate team on basic information, plus internal and external customers, Security Response Center Analysts, and vendors


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