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# IT Support Specialist

- **Company:** DANDY MINI MARTS, INC.
- **Location:** Sayre, PA, United States
- **Salary:** $47,840.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Software Applications, Information Systems, Network Troubleshooting, Microsoft Office, Networking Basics, Wireless Networks, Computer Network Technologies, Peripherals, Computer Equipment, Network Server
- **Published:** July 4, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=96854be03a0c2f0d

## About the Role

* Clear, professional, and friendly telephone/communication skills
 * Ability to work well individually, as well as in a TEAM environment.
 * Ability to communicate effectively with all TEAM members and clients.
 * Strong organizational skills: ability to multitask and prioritize in a fast-paced environment.
 * Demonstrates analytical and problem-solving skills, * Background in technology with experience in supporting Windows OS, hardware and software, printers, MS Office, and LAN/WAN issues.
 * Experience troubleshooting hardware and network problems.
 * Understanding of basic networking principles.
 * General technology troubleshooting skills.
 * Network troubleshooting background or understanding of network technology or telephony
 * POS system understanding.
 * Must have a valid driver's license and ability to travel to store locations as required in PA and NY.
 * Represent yourself and TEAM Dandy positively and respectfully.
 * Standing or walking around premises for extended periods of time.
 * Requires frequent bending and reaching.
 * Requires lifting 10-20 pounds of weight frequently and lifts or maneuvers up to 50 pounds of weight on occasion.

## Description

* Responsible for resolving routine to complex information system issues relating to all technology including workstations, software applications, printers, network, servers, LAN connectivity, wireless networking
 * Take action and ownership to solve problems in response to queries and support tickets raised by business users
 + Ask questions to determine nature of problem
 + Run diagnostic programs to resolve problems
 + Walk customer through problem-solving process
 + Respond to queries either in person, email, messaging apps or over the phone
 * Install, modify, and repair computer hardware and software
 * Setup and Install computers and peripherals (Camera, Printers, Docks, scanners etc) for users and train new users
 * Evaluate and propose technology improvements under the direction of IT manager
 * Maintain and be responsible for hardware onsite to plan refresh cycles and propose budget
 * Write training manuals, document new processes and procedures
 * Run diagnostic programs to resolve problems
 * Perform other tasks assigned by IT manager


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