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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Operations Manager - **Company:** University of Virginia - **Location:** Charlottesville, VA, United States (Remote available) - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Amazon Web Services, JIRA, Microsoft Azure, Communications Protocols, CompTIA Network+, Information Systems, Firmware, Monitoring of Systems, Information Technology Operations, Uptime, Nagios, Network Architecture, Network Control, Routing, Wide Area Networks, Wireless Access Point, Datadog, Network Switches, Network Routers, Google Cloud, Mttr, Firewalls (Computer Science), Information Technology, SolarWinds (Software), Servicenow - **Published:** July 4, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=39f1d07b362f89a0 ## About the Role * Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent experience), * 7+ years of IT operations experience * 3+ years of leadership experience * Hands-on experience with enterprise networking (LAN/WAN, switching, routing, firewall) * Strong knowledge of ITIL processes including incident, problem, change, and asset management * Experience defining and reporting on IT service KPIs and SLAs * Experience with monitoring tools such as SolarWinds, Datadog, Nagios, or similar, * Advanced degree in a related field Experience: * Experience with cloud platforms (AWS, Azure, GCP) and hybrid environments * Experience with ITSM platforms such as ServiceNow or Jira Service Management Licensure/Certifications: * ITIL v4 Foundation or higher * CCNA, CompTIA Network+, or equivalent ## Description We are seeking a driven and experienced IT Operations Manager to lead technology infrastructure and service delivery functions. This role owns end-to-end operational accountability across network availability, incident management, and service continuity. The IT Operations Manager will partner closely with Network Engineering and customer experience stakeholders to align IT operations with organizational objectives while building a culture of reliability, continuous improvement, and service excellence. Responsibilities Network Availability & Infrastructure * Maintain accountability for network uptime, performance, and resilience across enterprise environments, targeting 99.9%+ availability SLAs * Oversee port activation, configuration, and lifecycle management across network switches, routers, and access points * Manage and maintain accurate inventory of network infrastructure assets including hardware, firmware, and topology documentation * Coordinate with network engineers on capacity planning, redundancy, and failover strategies Incident & Problem Management * Lead the full incident management lifecycle from detection through resolution and post-incident review * Chair problem management reviews to identify root causes and drive permanent remediation * Establish escalation paths, on-call rotations, and communication protocols for P1/P2 incidents * Conduct blameless post-mortems and translate findings into process and runbook improvements Service Availability & KPI Development * Design and operationalize KPI frameworks including uptime, MTTR, MTBF, change success rate, and customer satisfaction * Deploy monitoring dashboards and reporting cadences for technical and executive stakeholders * Drive continuous improvement initiatives using KPI trends and industry benchmarks * Partner with application owners and business leaders to define SLAs and OLAs Team Leadership & Vendor Management * Lead, mentor, and develop systems and network engineering staff * Set performance expectations and support career development * Manage vendor, ISP, and managed service provider relationships and ensure accountability to SLAs * Serve as escalation point for IT Service Desk and field support teams ## Related Videos - [DevOps at Netflix](https://www.wearedevelopers.com/videos/270-devops-at-netflix) - [What Developers Get Wrong About Application Quality](https://www.wearedevelopers.com/videos/233-what-developers-get-wrong-about-application-quality) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) - [GitOps for the people](https://www.wearedevelopers.com/videos/815-gitops-for-the-people) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [Leading with Reliability: Applying SRE Principles to Build Stronger Engineering Organizations](https://www.wearedevelopers.com/videos/100185-leading-with-reliability-applying-sre-principles-to-build-stronger-engineering-organizations) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)