> Markdown version of [/jobs/ext/1181465-it-support-specialist-infrastructure-specialist-2](https://www.wearedevelopers.com/jobs/ext/1181465-it-support-specialist-infrastructure-specialist-2). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist (Infrastructure Specialist 2) - **Company:** State of Ohio - **Location:** Columbus, OH, United States - **Salary:** $79,061.0 - $116,064.0 - **Contract:** Permanent contract - **Skills:** Information Systems, System Configuration, Data Integrity, Desktop Computing, File Transfer, Issue Tracking Systems, Job Scheduling, Peripherals, Information Technology, Hardware Infrastructure - **Published:** July 4, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=69b8a5187ba66837 ## About the Role + Provides excellent customer service and maintains a professional demeanor. + Strong communication and interpersonal abilities. + Problem-solving skills and attention to detail. + Ability to work in a fast-paced environment., 48 mos. combined work experience in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating multiple technology domains including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting. * Or completion of associate core program in computer science or information systems; 30 mos. combined work experience in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating multiple technology domains including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting. * Or completion of undergraduate core program in computer science or information systems; 24 mos. combined work experience in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating multiple technology domains including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting. * Or equivalent of minimum class qualifications for employment noted above. Note: The official position description on file with the designated agency is to reflect the required, primary technology directly relating to the duties of the position. Only those applicants possessing the experience in the required, primary technology listed in the position description & job posting are to be considered for any vacancies posted. The job posting must list the required technology commensurate with the position in question. Job Skills: Information Technology Technical Skills: Operational Support Professional Skills: Problem Solving, Customer Focus Supplemental Information On call 24 hours a day, 7 days a week. Required to carry a cellular phone as assigned. Required to work occasional overtime as assigned. Job duty, knowledge, skill & ability statements at lower level are understood to be able to be performed at any higher level. Travel required, as needed. Must provide own transportation. Or, in order to operate a state vehicle, you must have a valid driver's license from state of residence. ## Description The Ohio Department of Medicaid (ODM) is seeking an IT Support Specialist to provide first-level technical support to end-users. This position will be tasked with troubleshooting hardware and software issues, assisting with file transfers and job scheduling, and managing incoming support calls. As an IT Support Specialist, your responsibilities will include: * File Transfers: + Assists users with transferring files, ensuring data integrity and security during transfers. + Assists with file transfer automation and scheduling. * Hardware Support: + Diagnoses and resolves hardware issues (e.g. computers, printers, peripherals). + Performs hardware installations, upgrades, and replacements. + Maintains inventory of hardware components and manage warranties. * Software Support: + Troubleshoots software-related problems and provides solutions. * Phone Support: + Answers incoming support calls and provides first-level assistance. + Logs and tracks support requests in a ticketing system. + Escalates complex issues to higher-level support teams when necessary. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Exploring 5 Key Applications of AI Abundance with Blockchain Assurance](https://www.wearedevelopers.com/videos/971-exploring-5-key-applications-of-ai-abundance-with-blockchain-assurance) - [Devouring APIs with Python](https://www.wearedevelopers.com/videos/355-devouring-apis-with-python) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria) - [10 Highest Paying Jobs in Austria](https://www.wearedevelopers.com/magazine/268-10-highest-paying-jobs-in-austria) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)