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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Tier One Support Desk Technician - **Company:** Russell Tyler Ruthton School District 2902 - **Location:** Overland Park, KS, United States - **Salary:** $39,520.0 - $54,725.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Software Applications, Computer Literacy, System Configuration, Desktop Computing, Network Troubleshooting, Microsoft Office, Networking Basics, Software Deployment, Computer Equipment - **Published:** July 4, 2026 - **Apply:** https://www.careerjet.com/job/us796267d72d7ebe7eafb56ddc22c3672c/eaa ## About the Role * Education: An associate degree or certificate in IT (such as CompTIA A+ or equivalent) required. * Experience: 1 year of working experience in an IT Support role if there is no formal education. Fresh graduates are encouraged to apply. * Technical Skills: Basic knowledge of computer systems, software applications (Microsoft Office, Windows OS, etc.), and network fundamentals. * Problem-Solving: Strong analytical and troubleshooting skills with the ability to diagnose and resolve technical issues effectively. * Communication: Excellent written and verbal communication skills with a focus on building rapport, listening, and questioning skills. * Customer Service: A positive attitude and willingness to help others, with a strong emphasis on customer satisfaction. * Team Player: Ability to collaborate with team members and other departments to resolve issues and improve service delivery. * Desire to Learn: Must have an inquisitive mind and naturally have a desire to learn. Requirements: * Must be reliable * Proficient in English * Ability to lift and carry basic computer equipment up to 50lbs * Have a valid driver's license and reliable transportation * Ability to travel onsite to client locations 2-3 times a month (occasional overnights) * Ability to pass a background check and drug screen * Ability to go to our North Kansas City Office for computer configurations and deliveries ## Description Job Overview: We are seeking a highly motivated and customer-focused IT Tier One Support Desk Technician to join our team. In this entry-level role, you will be responsible for providing first-line technical support to end-users within our client base. The ideal candidate will have excellent problem-solving skills, a strong customer service orientation, and a passion for technology. As a Tier One Support Desk Technician, you will serve as the first point of contact for technical issues, assisting with a wide range of IT support tasks., * Customer Support: Respond promptly to user requests via phone and emails offering basic technical assistance and troubleshooting for hardware, software, and networking issues. * Technical Assistance: Diagnose and resolve common technical issues, including login problems, system errors, software installations, and printer issues. Escalate complex issues to higher tiers of support when necessary. * Documentation: Maintain clear and accurate records of support requests, resolutions, and any follow-up actions in the help desk ticketing system. * Hardware Setup: Walk customer through the setup, configuration, and installation of hardware devices, such as computers, monitors, printers, and mobile devices. When necessary, visit the site to complete more complicated setups. * Continuous Learning: Stay updated on the latest technological trends and best practices to improve troubleshooting processes and deliver exceptional user support. * On Call Support: Provide after-hours on-call support as part of a rotating team of technicians, to manage emergency incidents that may occur after standard working hours. * Other Duties: Other tasks or assignments, within the scope of technical support, as needed. ## Related Videos - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Tackling the Risks of AI - With AI](https://www.wearedevelopers.com/videos/1690-tackling-the-risks-of-ai-with-ai) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) - [WeAreDevelopers LIVE - Smoover - Who's Best at DevRel?](https://www.wearedevelopers.com/videos/1901-wearedevelopers-live-smoover-who-s-best-at-devrel) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [IT Salaries in Germany](https://www.wearedevelopers.com/magazine/287-it-salaries-in-germany)