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# Technical Support Specialist

- **Company:** Medline Industries, Inc
- **Location:** Shreveport, LA, United States
- **Salary:** $36,920.0 - $53,560.0
- **Contract:** Permanent contract
- **Skills:** Software Tools, SAP (Applications)
- **Published:** July 4, 2026
- **Apply:** https://www.careerjet.com/job/us6769d495040eeff59fa4911f2ce8445d/eaa

## About the Role

High school diploma or equivalent.
Relevant Work Experience
At least 1 year of experience providing technical support/service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
Experience communicating technical information to non-technical audiences.

## Description

Ensure all incoming customer/sales requests (via phone or e-mail) are reviewed, resolved or passed to the appropriate group by working collaboratively with the Product Support and QA teams.
Provide technical assistance and support.
Assemble and disassemble products in order to answer questions.
Read technical manuals, confer with users and conduct diagnostics to investigate and resolve problems.
Provide options and alternatives for reps and customers.
Catalog and report product issues. Maintain detailed product information in software tools including SAP and a knowledge base.
Identify and report on technical training deficiencies.
Work with Product Management to resolve.
Write and update product attributes for website updates as directed. Contact vendors as required to obtain technical support, product information, etc.


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