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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # SMIT Service Desk RDM Tier 2 Technician in Virginia Beach - **Company:** Energy Jobline - **Location:** Virginia Beach, VA, United States - **Contract:** Permanent contract - **Skills:** CompTIA Security+, Databases, Knowledge Management, Windows PowerShell, Software Tools, Automated Information System (AIS), Computer Network Technologies, Information Technology - **Published:** July 4, 2026 - **Apply:** https://www.energyjobline.com/job/smit-service-desk-rdm-tier-2-technician-virginia-beach-31045339 ## About the Role * High school education or equivalent and 1-3 years general experience, or equivalent combination of experience and college level education * Minimum of 6 months of tenure with the NMCI Service Desk * Three months or more experience supporting NNPI and/or SIPR in a Tier 1 role. * Individuals on a Performance Improvement Plan or Attendance Warning will not be considered * 8570 certification - CompTIA Security +CE * Ability to attain Flank Speed Tier 1.5 qualification within 30 days. * Superior skills in both written and verbal communication. * Proficiency with Microsoft PowerShell * Strong problem-solving skills. * Advanced knowledge of computer and networking technology. * Ability to effectively document issues, troubleshooting steps, and resolutions implemented. * Understands NMCI internal structure, processes and tools. * Proficient with HPSM ticketing and Knowledge Management System. * Must be a US . * Able to work assigned shifts as needed, including overnights and weekends., * Candidates Bachelor's degree in Computer Science, Engineering, Business, or related IT or equivalent work experience 2 years of experience on NMCI Service Desk * Candidates with fewer than 4 attendance occurrences in a rolling 90-day period * Candidates with strong metrics in PAR and AHT * Proactive learner who takes ownership of their own growth and career development If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares. ## Description The SMIT Service Desk RDM Team has an opening for an experienced technician to work in our Norfolk, VA office. This team provides Tier I and II technical software, hardware and network problem resolution for clients by performing problem diagnosis and guiding users through step-by-step solutions or may provide expertise to solve first and second tier technical support issues for end-users of the organization's products and services., As a Service Desk RDM Technician, you will: * Use automated information systems to analyze routine situations. * Review incoming requests, both computer generated and verbal, then sort, code and take initiative to prioritize tasks for proper action to manage time efficiently. * Resolve problems independently or collaborate with team mates to resolve issues. Escalates to next tier technical support as necessary. * Supports users by fulfilling individual requests for information and/or training in the utilization of the various databases available. * Instructs users in the use of PCs and networks. * Demonstrate critical thinking skills to quickly understand complex systems. * Work on many tasks simultaneously in a high-pressure environment. * Interact with individuals on all organizational levels. * Develop and strengthen peer mentoring skills. * Demonstrate excellent phone and email support with effective verbal and written communication skills. ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [ Secure Code Superstars: Empowering Developers and Surpassing Security Challenges Together](https://www.wearedevelopers.com/videos/422-secure-code-superstars-empowering-developers-and-surpassing-security-challenges-together) - [SRE Methods In an Agency Environment](https://www.wearedevelopers.com/videos/348-sre-methods-in-an-agency-environment) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Old tools, new tricks](https://www.wearedevelopers.com/videos/1916-old-tools-new-tricks) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Dev Digest 134 - Where pixels sing?](https://www.wearedevelopers.com/magazine/477-dev-digest-134-where-pixels-sing) - [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers)