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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Technician - Level 2 - **Company:** Landus Cooperative - **Location:** Humboldt, IA, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, VoIP, System Configuration, Issue Tracking Systems, Networking Hardware, IP Cameras, Remote Desktop Services, Expertise in Genetec Systems, Wireless Access Point, Network Routers, Reliability of Systems, Backend, Information Technology - **Published:** July 4, 2026 - **Apply:** https://www.juju.com/job/00000000gdrjyt ## About the Role + A bachelor's degree (B.S./B.A.) in Computer Science, Information Technology, or a related field is preferred. + An associate's degree in computer science or equivalent experience (3-6 years) with relevant IT certifications will also be considered. Skills Required: + Experience with a broad range of end-user technologies, including Windows, Microsoft 365 products, and remote desktop/terminal services. + Strong troubleshooting skills, diagnostic abilities, and customer service orientation. + Ability to apply technical knowledge effectively to resolve IT-related problems. + Ability to terminate network cable. + Excellent communication skills to assist and educate end users. Certificates, Licenses, & Registrations: + A valid driver's license is required, as this role involves travel to various locations. + Employees must adhere to the organization's motor vehicle safety policy. + Certifications such as CCNA, MCSE, MCTS, or ITIL are highly desirable but not required. Physical Requirements: + This role involves maintaining IT equipment, including transporting, unpacking, and installing computer systems or servers. + The employee must be able to lift up to 40 lbs. to chest height and carry equipment up to 20 feet. + Ability to navigate tight maintenance spaces, stairs, and ladders as needed. + May require tolerance for working at heights. ## Description The IT Support Technician is responsible for providing hands-on and remote IT support across Landus locations, with a strong emphasis on field-based technical work in industrial/ag environments. This role supports end users, installs and maintains network and camera infrastructure, and helps ensure reliable connectivity across facilities. The technician will provide hands-on support, diagnose technical problems, and contribute to improving overall IT service efficiency. Landus is committed to developing talent from within, and this role provides a strong foundation for career progression in IT., Other duties may be assigned. End-User Support & Service Desk + Provide Level 2 IT support by answering Service Desk calls, monitoring the ticket queue, and resolving escalated issues + Assist Level 1 Support via phone and Microsoft Teams with advanced troubleshooting and guidance + Deliver in-person support at various Landus locations as needed + Clearly, concisely, and promptly document all work and customer interactions in the Kaseya AutoTask ticketing system + Ensure adherence to established service level agreements (SLAs) + Proactively communicate status updates and resolutions to end users Field Support & Infrastructure Work + Travel to company locations to diagnose and resolve IT issues in office and industrial (grain elevator) environments + Install, configure, and troubleshoot network equipment including routers, switches, Access Points and wireless radio systems + Run, terminate, and test Cat5/Cat6 network cable + Install, configure, and maintain IP camera systems. Experience with Genetec systems is a plus + Assist with VoIP system setup, troubleshooting, and device deployment Proactive Maintenance & Continuous Improvement + Identify and address potential issues through routine site visits and proactive assessment + Recommend improvements to enhance network reliability and user experience across locations + Collaborate with internal IT teams to reduce recurring issues and improve support processes Customer Experience & Collaboration + Build strong working relationships with end users and department managers + Advocate for a seamless, efficient, and positive IT support experience + Partner with other IT teams (Backend, Dev/Data, OT/Automation) on escalated or complex issues On-Call & Availability + Participate in an on-call rotation (approximately every 4-5 weeks) to provide support after-hours as needed Documentation & Continuous Improvement + Create and maintain clear documentation for technical processes, troubleshooting steps, and end-user self-help resources. + Develop documentation aimed at reducing recurring issues and improving first-call resolution. + Identify and implement process improvements that reduce ticket volume and drive overall productivity. ## Related Videos - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [Developing the Backend with Stefan Lingler, CTO at Shpock](https://www.wearedevelopers.com/videos/100360-developing-the-backend-with-stefan-lingler-cto-at-shpock) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Nest.js - TypeScript in the backend can also be clean](https://www.wearedevelopers.com/videos/1033-nest-js-typescript-in-the-backend-can-also-be-clean) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) ## Related Articles - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [IT Salaries in Germany](https://www.wearedevelopers.com/magazine/287-it-salaries-in-germany) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)