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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Manager - **Company:** Primanti Bros - **Location:** Pittsburgh, PA, United States (Remote available) - **Experience:** Experienced - **Salary:** $85,000.0 - $110,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Microsoft Azure, Information Technology Operations, Windows Servers, Network Architecture, Network Administration, PCI Data Security Standards, Server Administration, Microsoft SharePoint, Systems Integration, Windows Desktop, Firewalls (Computer Science), Information Technology - **Published:** July 4, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=3c06fdcd1586f409 ## About the Role If you're passionate about people, performance, and preserving something iconic while pushing it forward-we want to meet you., * Problem Solving / Analysis * Technical Capacity * Vendor & Relationship Management * Multi-task Oriented * Self-starter * Ethical Conduct * Ability to Work Autonomously & with Teams * Customer / Client Focused * Personal Effectiveness / Credibility, * Minimum 3 years of related, relevant IT experience, including team lead or supervisory experience; Bachelor's degree preferred or equivalent technical/network/computer-science experience. * Direct, hands-on experience with the Aloha POS system (setup, configuration, networking, and troubleshooting). * Experience supporting IT in a restaurant, hospitality, or multi-unit retail environment. * PCI compliance experience in a payment-processing environment. * Network administration experience - switches, firewalls, wireless setup and configuration. * Windows desktop (10/11) and Windows Server administration and troubleshooting. * Microsoft 365 administration (Exchange, SharePoint, Teams, OneDrive). * Experience troubleshooting business phone systems, security cameras, and multifunction printers. * Familiarity with restaurant back-office and reporting systems (e.g., Restaurant 365, NCR Back Office). * Ability to travel up to 25% to restaurant locations as needed. Preferred * Microsoft Azure / cloud administration experience. * Experience with Restaurant 365. * Experience managing IT across multiple sites or restaurant locations. Experience working with managed service providers (MSPs). ## Description * Lead, manage, and develop the IT support team and technicians - setting expectations, monitoring performance, and providing coaching and training. * Serve as the senior point of escalation for complex, high-priority technical issues across restaurants and the home office. * Administer, troubleshoot, and support the Aloha POS system - including configuration, menu/item setup, store rollouts, and resolving in-store POS issues. * Support restaurant back-office and reporting systems (e.g., Restaurant 365, NCR Back Office) and their integrations. * Manage restaurant and home-office network infrastructure - switches, firewalls, wireless, and connectivity - ensuring uptime across all locations. * Support the full store technology stack - POS terminals, payment/pin-pad hardware, kitchen display systems (KDS), printers, business phone systems, and security cameras. * Provide Windows desktop and server administration, including endpoint deployment, patching, and break/fix support. * Administer Microsoft 365 (Exchange, SharePoint, Teams, OneDrive) and supporting identity and collaboration services. * Manage the third-party support partner that handles Level-1 end-user support - overseeing performance, holding them to service-level agreements, and managing issues escalated to the internal team. * Own day-to-day relationships with MSPs and IT service vendors - including telecom, internet/connectivity providers, and hardware suppliers - coordinating support, response times, renewals, and understanding each vendor's contract terms and spend. * Plan and execute IT projects: technology deployments, upgrades, and new restaurant openings. * Track and provide input to the IT budget - hardware purchasing, vendor spend, and cost-effectiveness of IT operations - with financial approvals and final budget authority held by the CEO/CFO/Controller. * Support cybersecurity and PCI compliance efforts across the brand's systems and store environments. * Develop and maintain IT documentation, standards, and SOPs in SharePoint for internal staff, vendors, and end users. * Develop KPIs and operational metrics to measure and improve support performance. ## Related Videos - [This Is Not Your Father's .NET](https://www.wearedevelopers.com/videos/967-this-is-not-your-father-s-net) - [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure) - [Blazor Unleashed: The Future of .NET Web Development](https://www.wearedevelopers.com/videos/1564-blazor-unleashed-the-future-of-net-web-development) - [Crew Management System for Airlines: Plan duties for pilots & flight attendants worldwide](https://www.wearedevelopers.com/videos/1444-crew-management-system-for-airlines-plan-duties-for-pilots-flight-attendants-worldwide) - [Introducing Digital Samba Embedded Video Conferencing API MCP Server](https://www.wearedevelopers.com/videos/1640-introducing-digital-samba-embedded-video-conferencing-api-mcp-server) - [What’s New with Windows Power-User Tools](https://www.wearedevelopers.com/videos/2069-what-s-new-with-windows-power-user-tools) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)