> Markdown version of [/jobs/ext/1181886-deskside-support-lead](https://www.wearedevelopers.com/jobs/ext/1181886-deskside-support-lead). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Deskside Support Lead - **Company:** Andrew Wommack Ministries Inc - **Location:** Woodland Park, CO, United States - **Experience:** Expert - **Salary:** $63,000.0 - $65,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple IOS, Apple Mac Systems, Desktop Computing, Issue Tracking Systems, Information Technology Operations, Microsoft Office - **Published:** July 4, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=5ba55aa00bc715d1 ## About the Role * Ability to effectively handle a wide variety of duties with minimal supervision. * Strong working knowledge of ticketing systems and service management best practices. * Strong communication skills, including verbal, written, and listening. * Exceptional time management and organization skills with a strong attention to detail. * Proven customer service mindset with a calm, professional demeanor. * Ability to build and maintain strong professional relations with staff and team. * Ability to lift and/or move equipment/boxes up to 50 lbs. * Ability to multitask effectively in an open, collaborative office space with frequent interruptions. * Effectively operate Windows and Mac-based computers. * Strong working knowledge of Mac-based environments. * Excellent problem-solving skills. * Must be able to effectively operate a Windows-based computer and navigate Microsoft Office Suite. Requirements: * Must have a personal relationship with Jesus Christ. * Must sign the Statement of Faith. * A high school diploma or equivalent education is required. * A Charis Bible College student or graduate is preferred. * 5+ years of progressive desktop or deskside support background. * 2+ years of VIP or executive-level support. * Microsoft certification(s) preferred. * CompTIA A+, Network+, Security+ certifications required. * Must pass all required checks. Experience: * Microsoft Windows 10 and Windows 11 support experience. * Microsoft 365/Office 365 support experience. * MacOS and iOS support experience. * 5+ years of general hardware/software support. ## Description The Deskside Support Lead serves as a senior technical resource and hands-on leader within the Deskside Support team. This role works alongside technicians as a primary escalation point, mentor, and trainer, while also providing exceptional technical support - particularly to VIP-level staff. The ideal candidate is highly organized, service-oriented, and thrives in a fast-paced environment. They balance ticket work, projects, and team enablement with excellence and professionalism. This is an opportunity for a dynamic problem-solver who is passionate about serving people and takes pride in delivering high-quality support in a ministry-focused organization., * Support the Deskside Support Manager and team in daily ticket processing and resolution. * Serve as a senior-level escalation point for complex hardware, software, and operating system issues. * Troubleshoot and resolve advanced Windows, macOS, and related application issues. * Provide white-glove IT support to VIP and executive-level staff as needed. * Monitor, respond to, and resolve support requests through the ticketing system while managing a personal ticket queue effectively. * Support and mentor Deskside Support Technicians through coaching, training, and technical guidance. * Create, maintain, and improve knowledge base articles, technical documentation, and support processes. * Develop training materials and assist in onboarding and ongoing skills development for technicians. * Effectively support the operational needs of the Deskside Support team. * Build and deliver daily technician ticketing and performance reports to the Support Desk Manager. * Participate in and contribute to IT Operations projects as assigned. * Provide on-site IT support during conferences, events, and ministry functions. * Assist with standardization efforts, documentation, and continuous improvement initiatives. * Perform other duties as assigned to support IT Operations and organizational needs. ## Related Videos - [Autism in Tech](https://www.wearedevelopers.com/videos/427-autism-in-tech) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [Coffee with Developers - Adam Wiggins](https://www.wearedevelopers.com/videos/919-coffee-with-developers-adam-wiggins) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) - [Harnessing Apple Intelligence: Live Coding with Swift for iOS](https://www.wearedevelopers.com/videos/1515-harnessing-apple-intelligence-live-coding-with-swift-for-ios) ## Related Articles - [Top Must-Visit Developer Conferences in the US in 2026](https://www.wearedevelopers.com/magazine/679-top-must-visit-developer-conferences-in-the-us-in-2026) - [Dev Digest 212: WebMCP or MCP, What is DevRel, AI's 10% Productivity Boost, and a 49MB Web Page…](https://www.wearedevelopers.com/magazine/717-dev-digest-212-webmcp-or-mcp-what-is-devrel-ai-s-10-productivity-boost-and-a-49mb-web-page) - [Dev Digest 183: End of Win10, a Bus Factor of 0, "Call" Explained](https://www.wearedevelopers.com/magazine/624-dev-digest-183-end-of-win10-a-bus-factor-of-0-call-explained) - [WWC24 Talk - Brenda Romero - Stay: Surviving and Thriving in Tech](https://www.wearedevelopers.com/magazine/467-wwc24-talk-brenda-romero-stay-surviving-and-thriving-in-tech) - [A call for Guest Writers for the WeAreDevelopers Magazine](https://www.wearedevelopers.com/magazine/648-a-call-for-guest-writers-for-the-wearedevelopers-magazine) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers)