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# IT Help Desk Technician II

- **Company:** Imagine IT
- **Location:** Overland Park, KS, United States
- **Experience:** Experienced
- **Salary:** $60,000.0 - $73,130.0
- **Contract:** Permanent contract
- **Skills:** Backup Devices, Software Deployment, Information Technology, Network Server
- **Published:** July 4, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=643698255fe62165

## About the Role

* Associate degree or higher in Information Technology, Computer Science, or a related field or relevant IT certification (such as Net+ or AZ-900)
 * 2-4+ years of experience in IT support or customer service
 * Strong troubleshooting skills across hardware, software, networking, and operating systems
 * Experience resolving escalated technical issues and supporting complex IT environments
 * Excellent time management and organizational skills
 * Clear written and verbal communication skills with a customer-first mindset
 * Ability to work collaboratively while managing multiple priorities

Recommended Certifications:

 * CompTIA A+
 * Network+
 * Microsoft Certified Professional (or similar)

## Description

Provide second-level technical support by diagnosing and resolving complex hardware, software, network, and peripheral issues that require advanced troubleshooting.

Manage Escalated Support Requests

Work escalated help desk tickets efficiently while ensuring timely resolution and minimizing downtime for partners.

Maintain & Support IT Systems

Assist with routine system maintenance, software deployments, patches, backups, workstation configurations, and support for servers and network environments.

Support & Educate End Users

Provide guidance to end users on technical issues, answer questions, and create documentation that helps partners effectively use their technology.

Contribute to Projects

Assist with IT projects including upgrades, migrations, deployments, and technical implementations while collaborating with teammates across the organization.

Document & Improve Processes

Maintain accurate ticket documentation, create technical documentation, identify recurring issues, and recommend improvements that strengthen service delivery.

Provide Onsite & Advanced Support Conduct


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