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# IT Support Engineer | Corporate Technology

- **Company:** Red Ventures
- **Location:** Charlotte, NC, United States (Remote available)
- **Salary:** $54,995.0 - $68,640.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Artificial Intelligence, Android Software Development, Apple IOS, Apple Mac Systems, BASIC (Programming Language), Collaborative Software, Dynamic Host Configuration Protocol, Domain Name System (DNS), Identity and Access Management, Information Technology Operations, Virtual Private Networks (VPN), Network Troubleshooting, Networking Basics, Systems Integration, User Provisioning Software, Enterprise Software Applications, Okta, Microsoft InTune, Information Technology, Hardware Asset Management
- **Published:** July 4, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=c0b9a4e56d3a510d

## About the Role

* Advanced understanding of IT infrastructure and enterprise systems, with the ability to troubleshoot and resolve complex problems independently
 * Working knowledge of enterprise device management tools (Okta, Intune, Kandji/Iru) and strong Windows, macOS, iOS, and Android configuration/troubleshooting skills
 * Familiarity with identity and access management concepts (SSO, MFA) and networking fundamentals (DNS, DHCP, VPN, basic connectivity troubleshooting)
 * Experience supporting collaboration platforms such as Microsoft 365, Teams, and Zoom, and comfort with asset management/device lifecycle processes
 * Strong documentation and knowledge-sharing habits, with a track record of turning solutions into reusable knowledge, and comfort using AI tools to support research and problem-solving
 * Effective communicator across technical and non-technical audiences, comfortable in high-pressure situations and visible business initiatives
 * Self-starter who manages multiple priorities, takes ownership, acts with urgency, and aligns work with business goals
 * Demonstrates professional maturity and a team-oriented mindset, with an interest in mentoring others and contributing to team growth
 * Willingness to participate in an on-call shift rotation as part of regular support coverage

## Description

We are seeking a skilled and motivated IT Support Engineer to support both end users and IT operations teams. This role is primarily focused on supporting enterprise applications and environments, ensuring reliability, efficiency, and a seamless user experience. The ideal candidate has strong technical troubleshooting skills, experience with enterprise systems, and the ability to thrive in high-pressure business initiatives.

What You'll Do:

 * Provide support and configuration assistance for enterprise applications, systems, and environments across IT Operations
 * Troubleshoot and resolve complex technical problems with minimal supervision, including responding to monitoring alerts and taking appropriate action
 * Support identity and access management (provisioning, deprovisioning, access reviews across platforms like Okta), network troubleshooting (connectivity, DNS, VPN), and collaboration tooling (Microsoft 365, Teams, Zoom, and related integrations)
 * Assist with asset management, including device tracking, hardware lifecycle, inventory accuracy, and shipping/receiving of equipment as needed
 * Maintain internal documentation, SOPs, and Knowledge Base articles that turn resolved issues into reusable solutions for the team and end users
 * Analyze recurring tickets and incidents to identify workflow gaps and develop scalable solutions, including automation opportunities, that reduce repetitive work
 * Contribute to the training and continuous improvement of our AI Service Agent (Freddy), including reviewing AI-generated responses for accuracy
 * Collaborate on cross-functional IT projects, own assigned tasks and projects from start to finish, and mentor teammates to support skill development and team success


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