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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Client Technology Manager - **Company:** Eze Castle Integration - **Location:** San Francisco, CA, United States - **Salary:** $152,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Amazon Web Services, Systems Engineering, Microsoft Azure, Software as a Service, Cloud Computing, Cyber Security, Data Integrity, Disaster Recovery, Hyper-V, Infrastructure as a Service (IaaS), Microsoft Operating Systems, Windows Servers, Routing, Network Administration, Cloud Services, Security Information and Event Management, VMware VSphere, Information Technology Outsourcing, Palo Alto Networks, Gsuite, Cisco - **Published:** July 4, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=23ff4a3bdc7df345 ## About the Role * Recent Advanced knowledge of Microsoft Operating Systems such as Windows Server and Windows 11 * Recent Administration experience with Public Cloud platforms with focus in Microsoft 365 and Azure * Recent Experience in technical project management as applied to data/infrastructure migrations, relocations, major system upgrades, and new site deployments. * Extensive experience in administration of e-mail platforms and security integrations such as Exchange Online and Google Workspace * Recent Experience administering VMware vSphere and Hyper-V platforms. * Recent Hands on experience in deployment and management of routing, switching, wireless, and security appliance technologies using vendors such as Cisco, Palo Alto Networks, and Meraki * Proficient in incident response management during security events and high-priority escalations, as well as disaster recovery and business continuity activations Bonus points if you have: * Experience with Managed Service Providers (MSP) * Experience with Microsoft Modern Workplace * Amazon Web Services (AWS) or Google Cloud Platform (GCP) administration experience * Financial Services Industry experience * Certifications in cloud services, network management or cyber-security, such as CCNA, CISSP, Azure Fundamentals and VCP ## Description The Client Technology Manager (CTM) is a high impact hands-on leadership role, responsible for delivering our IT managed services to a portfolio of client accounts with the support of a dedicated technical team. The CTM will manage customer relationships and expectations, liaise to internal communities and stakeholders to ensure customer success and spearhead projects to modernize client infrastructure. Recent Hands-On Technical competencies including Cloud and New Technology experience is required. Please see the "Who You Are" section below. What you will do: * Oversee technology services for a portfolio of ECI clients. * Maintain strong client relationship, serve as trusted strategic advisor leveraging scheduled, ad-hoc, and C-Level strategic meetings. * Develop and maintain a deep functional knowledge of customer's goals, technical challenges, business objectives, critical infrastructure, and proactively mitigate risk within the environment. * Provide client-based feedback to ECI management on new needs not currently addressed within the ECI Platform with a focus on continuous improvements and enhancements. * Assist with client facing budget forecasting, financial cost analysis reports and documentation. * Engage with client compliance team members to provide security recommendations which cover both business and regulatory needs. * Enable clients using latest technology trends surrounding Information Security and Cloud Services (IaaS/SaaS) * Drive customer satisfaction through support case evaluation, task management and recurring client engagement. * Collaborate cross-functionally to ensure successful delivery of project implementations, migrations, and upgrades, which include mail system migrations, cloud site migrations, new office constructions and new technology deployments. * Hands-on support of client configurations as they pertain to in-house proprietary standards and best practices. * Participate in vendor due-diligence exercises, security reviews, data integrity & availability services. * Manage a team of Field Service Engineers and Senior Systems Engineers in supporting the client portfolios and their distributed workforce. * Be accountable for client technical escalations and subsequent resolutions. 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