> Markdown version of [/jobs/ext/1182134-desktop-support-analyst](https://www.wearedevelopers.com/jobs/ext/1182134-desktop-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Analyst - **Company:** DCM Inc. - **Location:** Columbia, SC, United States - **Experience:** Experienced - **Salary:** $50,000.0 - $60,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Microsoft Outlook, Identity and Access Management, Microsoft Visio, Queue Management Systems, Remote Service Software, Software Deployment, TeamViewer, Headsets, Peripherals, Microsoft InTune, Information Technology, Patch Management, Wsus, Servicenow - **Published:** July 4, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=a7074af12eea6e72 ## About the Role * 2+ years of experience in desktop support, helpdesk, or IT support in a professional environment. * Hands-on experience with Windows 10/11 endpoint management, configuration, and troubleshooting. * Working knowledge of Active Directory, Group Policy, Exchange (on-prem and online), and Microsoft 365 administration. * Experience with MDM platforms such as Microsoft Intune. * Familiarity with patch management tools (WSUS, PDQ Deploy) and software deployment best practices. * Experience with remote support tools such as TeamViewer or equivalent. * Exposure to ITSM/ticketing platforms; ServiceNow experience preferred. * Familiarity with endpoint security tools; CrowdStrike experience a plus. * Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users. * Strong customer service orientation with a patient, professional, solution-focused approach. * Highly organized with strong attention to detail; able to manage multiple priorities in a fast-paced environment. * Self-motivated, accountable, and a collaborative team player. Education * Associate's or technical degree in Information Technology, Computer Science, or a related field - or equivalent hands-on experience. * Certifications such as CompTIA A+, Network+, Microsoft MD-102/MS-900, or ITIL Foundation are a plus. Physical & Work Requirements * Ability to lift and move equipment up to 40 lbs. * Ability to work effectively both independently and as part of a team, with strong time management and the ability to meet deadlines with minimal supervision. ## Description The Desktop Support Analyst is a key member of our IT Infrastructure team, responsible for delivering responsive, high-quality end-user support across hardware, software, and technology systems. You'll help ensure a productive, well-supported workforce by resolving issues efficiently, maintaining systems proactively, and building strong relationships with end users. This role calls for technical proficiency, strong communication skills, and a service-first mindset., * Endpoint Deployment & Lifecycle Management: Image, configure, package, and deploy workstations and laptops for new hires and equipment refreshes, both on-site and remotely. Maintain accurate inventory of hardware assets including laptops, workstations, docking stations, headsets, power supplies, and peripherals. Support onboarding, transfers, leaves of absence, and terminations. * Break/Fix & Remote Support: Diagnose and resolve hardware, software, printer, and conference room technology issues in person and via remote support tools (TeamViewer). * Patch Management & Application Deployment: Manage and execute endpoint patching and software deployment using WSUS, Intune, and PDQ Deploy. Deploy and maintain applications including Microsoft 365 (including Visio), FACS Workstation, CT Term, Filebound, LiveVox, Outlook/Exchange, and CrowdStrike. * Identity & Access Management: Administer Active Directory users, security groups, distribution groups, and Group Policy; perform password resets and account management. Manage cloud identity via Microsoft 365 Admin Center, Exchange Online, and Teams Admin. * Mobile Device Management: Enroll, configure, and support mobile devices through Microsoft Intune MDM/MAM. * Printer & Peripheral Management: Maintain the printer fleet, including consumables coordination with Loffler and proper handling of spent toner cartridges. * Ticketing & Queue Management: Monitor, triage, and resolve tickets in the ServiceNow queue with timely updates and follow-up communication. * Security & Compliance: Conduct regular CrowdStrike Falcon reviews and escalate security findings. * Documentation & Knowledge Sharing: Create and maintain technical documentation, work instructions, and knowledge base articles. * Continuous Improvement: Identify opportunities for process improvement, automation, and workflow optimization. ## Related Videos - [One year of the CO2-challenge – insights and lessons learned](https://www.wearedevelopers.com/videos/100251-one-year-of-the-co2-challenge-insights-and-lessons-learned) - [Apple Vision Pro: Proven Development Methods Meet the Latest Technology](https://www.wearedevelopers.com/videos/1190-apple-vision-pro-proven-development-methods-meet-the-latest-technology) - [The ABC of DX](https://www.wearedevelopers.com/videos/727-the-abc-of-dx) - [XR Demystified: Separating Facts from Fiction in 2024](https://www.wearedevelopers.com/videos/1117-xr-demystified-separating-facts-from-fiction-in-2024) - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) - [Unleashing a New Reality: The Transformative Power of XR Technologies for Developers](https://www.wearedevelopers.com/videos/948-unleashing-a-new-reality-the-transformative-power-of-xr-technologies-for-developers) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Dev Digest 212: WebMCP or MCP, What is DevRel, AI's 10% Productivity Boost, and a 49MB Web Page…](https://www.wearedevelopers.com/magazine/717-dev-digest-212-webmcp-or-mcp-what-is-devrel-ai-s-10-productivity-boost-and-a-49mb-web-page) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)