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# Help Desk Support Specialist

- **Company:** Pathfinders, Inc.
- **Location:** Wayne, PA, United States
- **Salary:** $45,000.0 - $55,000.0
- **Contract:** Permanent contract
- **Skills:** Computer Networks, Data Transmissions, Networking Hardware, Virtual Private Networks (VPN), Network Security, Network Monitoring, Routing, Software Requirements Analysis, Firewalls (Computer Science), Juniper, Information Technology, Hardware Infrastructure, Cisco, User Accounts
- **Published:** July 4, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=a804e6bf78334ae3

## About the Role

* Proven experience in a network administrator role or help desk/technical support position
 * Hands on experience in networking, routing and switching
 * Excellent knowledge of best practices around management, control, and monitoring of server infrastructure
 * Experience with firewalls, Internet VPN's remote implementation, troubleshooting, and problem resolution is desired
 * Ability to set up and configure server hardware
 * Familiarity with backup and recovery software and methodologies
 * Great at organizing, prioritizing and multitasking
 * Juniper, Cisco, CWNA or BCNE training a a plus
 * BSc degree in Computer Science or related field

## Description

This is an excellent opportunity to join a thriving organization with huge growth potential! As a Help Desk Support Specialist, you will work in an open, casual environment, with employee development and continued skill training and gain experience working with fast-growing businesses across several different industries!, We are looking for several Help Desk Specialists to maintain a reliable, secure and efficient data communications network. The ideal candidate will be able to deploy, configure, maintain and monitor all active network equipment in order to ensure smooth network operation., * Fully support, configure, maintain and upgrade corporate customer's networks and in house servers

 * Install and integrate new server hardware and applications
 * Keep an eye out for needed updates
 * Support and administer third-party applications
 * Ensure network security and connectivity
 * Monitor network performance (availability, utilization, throughput, goodput, and latency) and test for weaknesses
 * Set up user accounts, permissions and passwords
 * Resolve problems reported by end user
 * Define network policies and procedures
 * Specify system requirements and design solutions
 * Research and make recommendations on server system administration


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