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# IT Field Support Specialist 1

- **Company:** CyberCore Technologies
- **Location:** Columbia, MD, United States
- **Salary:** $40,000.0 - $58,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Access, Microsoft Word, Microsoft Excel, Microsoft Windows, Active Directory, Antivirus Softwares, Ethernet, Issue Tracking Systems, Microsoft Office, Microsoft PowerPoint, Test Scripts, Peripherals, Computer Equipment, Network Server
- **Published:** May 15, 2026
- **Apply:** https://www.clearancejobs.com/jobs/8916984/it-field-support-specialist-1

## About the Role

* High school/GED and two (2) to four (4) years of experience and Security + Certification.
 * Equivalent education and experience: Associate's degree in a technical field and two (2) years of experience, or a Bachelors' degree in a technical field.
 * Highly skilled in installing, repairing, and troubleshooting computer hardware and peripherals.
 * Well-versed in installing windows, software, applications, antivirus, and patches
 * Demonstrated ability to read and understand technical manuals and schematics
 * Expertise in Microsoft Office Applications (Word, Excel, PowerPoint, and Access)
 * Able to manage time and priorities effectively
 * Able to work efficiently with minimal supervision
 * Proficient in working with end-users remotely
 * Demonstrated expertise in Microsoft Windows 7 and 10
 * Familiar with Active Directory security and policies
 * Excellent analytical and problem-solving skills
 * Must be able to drive the company vehicle.
 * Must be available to work an 8-hour shift between the hours of 6 am-6 pm, as determined by management.
 * MUST be CWIP Compliant - A+, Net+, or Sec+
 * Must be able to lift up to 50 pounds. The usual and customary methods of performing the job's functions require the following physical demands: Significant lifting, carrying, pushing, and/or pulling; some stooping, kneeling, crouching, and/or crawling; periodic work in tight areas.
 * The individual needs to be able to drive an ATT vehicle.
 * Active TS/SCI security clearance with a current polygraph is required

## Description

The Hardware Technician provides Tier 2 and 3 on-site and remote support for computer workstations, servers, printers, peripherals, and teleconferencing equipment. Conducts site surveys; assesses and documents current site configuration and user requirements. Analyzes existing requirements and prepares specifications for hardware acquisitions. Develops hardware installation schedules. Prepares drawings documenting configuration changes at each site. Prepares site installation and test reports. Trains site personnel in the proper use of hardware. Builds specialized interconnecting cables.

 * Troubleshoot, repair, and test computer workstations, servers, printers, peripherals, and teleconferencing equipment
 * Install and configure computer workstations, servers, printers, peripherals, and teleconferencing equipment and associated cabling
 * Maintain government and/or vendor-manufactured fiber optic modems, multiplexers, fiber optic/Ethernet cables & telephone systems
 * Follow standard operating procedures for the Connectivity Operations Team, including the use of ticketing systems and documentation
 * Support network upgrade projects or initiatives
 * Support end-user connectivity needs


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