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# Service Desk Analyst / Technical Support / Desktop Support

- **Company:** Credit Corp Solutions
- **Location:** Federal Way, WA, United States
- **Salary:** $60,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Access, Microsoft Windows, Active Directory, Desktop Computing, Distributed File Systems, Issue Tracking Systems, Citrix XenApp, Windows Servers, Citrix Systems, Information Technology, Vmware
- **Published:** July 4, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=0eac5e6140146ae1

## About the Role

* IT degree, relevant certification, or equivalent on-the-job experience, * Strong customer service mindset with excellent verbal and written communication
 * Ability to manage time, prioritize workload, and work effectively in a team
 * Willingness to learn and adapt to new technologies
 * Hands-on experience or familiarity with:
 * Windows 10 / Windows Server
 * Active Directory, Group Policy, DFS
 * Exchange (2013 or later)
 * Citrix XenApp
 * VMware
 * Basic network troubleshooting

## Description

Are you passionate about helping people, solving technical problems, and improving the end-user experience? Join our IT team as a Service Desk Analyst and be the first line of support for a growing, global organization.

This role is ideal for someone who thrives in a fast-paced environment, enjoys troubleshooting, and wants to grow their career in IT infrastructure and support.

Responsibilities

 * Act as first- and second-level support for IT issues via phone, chat, and ticketing systems
 * Diagnose and resolve technical problems on first contact whenever possible
 * Log, track, and manage incidents and service requests through to resolution
 * Provide clear communication and frequent updates to end users
 * Escalate issues appropriately, ensuring priorities and SLAs are met
 * Support user access, Active Directory, group policy, desktops, and Citrix environments
 * Contribute to documentation and identify opportunities to reduce recurring issues
 * Participate in IT projects as needed


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