> Markdown version of [/jobs/ext/1182633-tech-support-engineer](https://www.wearedevelopers.com/jobs/ext/1182633-tech-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Tech Support Engineer

- **Company:** MILLENNIUM
- **Location:** Miami, FL, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Artificial Intelligence, Android Software Development, Apple IOS, User Authentication, Collaborative Software, Dynamic Host Configuration Protocol, Decision Support Systems, Domain Name System (DNS), HP Thin Clients, Python (Programming Language), Microsoft Office, Citrix Systems, Windows PowerShell, TCP/IP, Cisco WebEx, Scripting, Microsoft InTune, Computer Equipment, Information Technology, Servicenow
- **Published:** July 4, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=7b44169ec47ab456

## About the Role

* Bachelor's degree in Computer Science or a related field
 * 5+ years of enterprise-level technical support experience, ideally within financial services and including trade-floor support
 * Strong analytical and problem-solving skills, with experience using PowerShell, Python or other scripting languages
 * Familiarity with AI prompting and AI agents for automation or decision support; experience with Claude Code and Copilot is a plus
 * Deep knowledge of Microsoft Windows, Windows infrastructure, DNS, DHCP, TCP/IP, Microsoft Office, Bloomberg, Citrix, modern authentication and printing technologies
 * Solid understanding of PC hardware, mobile technologies including Microsoft Intune, Android and iOS, and collaboration tools such as Webex, Zoom and Teams
 * Excellent written and verbal communication skills, with a methodical approach to troubleshooting and a strong focus on service quality
 * A proactive, team-oriented mindset with strong time management skills, adaptability under pressure, and willingness to provide night, weekend, on-call and light travel coverage

## Description

* Deliver high-quality technical support to employees via phone, email and in person, ensuring reliable helpdesk and phone coverage
 * Manage daily helpdesk operations in ServiceNow, including incident and problem workflows, ticket oversight and timely resolution
 * Build, deploy and support desktop workspace kits, including workstations, thin clients, monitors, phones, mobile devices and peripherals
 * Execute moves, adds and changes across end-user hardware and office technology setups as needed
 * Create and maintain technical documentation and contribute to knowledge sharing across the team
 * Identify service gaps and process inefficiencies, and drive automation and continuous improvement initiatives that enhance the end-user experience
 * Triage and escalate high-priority issues appropriately, using strong judgment in a fast-paced support environment
 * Contribute to and lead local, regional and global IT projects while supporting the broader Technical Support and End User Services team


## Related Videos

- [JavaScript? No. Java Scripts! - Scripting with Java](https://www.wearedevelopers.com/videos/2094-javascript-no-java-scripts-scripting-with-java)
- [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go)
- [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained)
- [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone)
- [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities)
- [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app)

## Related Articles

- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)
- [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)
- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)