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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - Manufacturing Operations - **Company:** Framebridge Inc - **Location:** Holyoke, MA, United States - **Experience:** Experienced - **Salary:** $55,000.0 - $60,000.0 - **Contract:** Permanent contract - **Skills:** Apple Mac Systems, VoIP, Issue Tracking Systems, Virtual Private Networks (VPN), Network Troubleshooting, Network Connections, Remote Service Software, Shopify, TCP/IP, TeamViewer, Wi-Fi Technology, Network Routers, Computer Networking Systems, Internet Protocol Telephony, Microsoft InTune, Information Technology, Casper Suite, Gsuite - **Published:** July 4, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=ec4f03f904e285e2 ## About the Role * 3+ years of IT support experience in a multi-site environment (manufacturing, retail, or similar). * Strong working knowledge of Windows and macOS, mobile device support, and network troubleshooting (TCP/IP, VPN, routers, Wi-Fi). * Hands-on experience with ticketing systems and remote support tools. * Strong interpersonal and communication skills - comfortable working directly with non-technical teammates. * Ability to prioritize, multitask, and travel between plant locations as needed. * Associate or Bachelor's degree in IT, Computer Science, or a related field - or equivalent hands-on experience. Highly Preferred * Experience supporting manufacturing equipment (CNCs, wide-format printers, engravers, or similar industrial machinery). * Familiarity with Shopify POS or similar retail systems. * Experience with MDM platforms such as Kandji, Jamf, or Intune. * Working knowledge of Cisco Meraki networking solutions. * Experience administering Google Workspace via Google Admin. * Familiarity with FreshService, TeamViewer, or comparable support tools. * CompTIA A+ and/or CCNA certifications. ## Description * Provide day-to-day technical support to plant staff across multiple sites - remotely and on-site as needed. * Troubleshoot and resolve issues across plant hardware and software, including Patriot, Gunnar, and Zund CNCs, Mat Caption machines, engravers, wide-format printers, barcode scanners, and VoIP phones. * Monitor plant network connectivity, Wi-Fi access, and VoIP systems to minimize downtime, and coordinate with vendors when outages or repairs are needed. * Manage and scale our Mobile Device Management (MDM) system for secure, efficient device deployment, patching, and lifecycle management. * Log, prioritize, and resolve tickets in our ticketing system, documenting solutions in a shared knowledge base to improve consistency over time. * Train plant employees on basic troubleshooting, Point of Sale (POS) procedures, and tech policies. * Lead and contribute to IT projects: hardware refreshes, software rollouts, security upgrades, and process automation initiatives. New Plant Openings * Set up and configure IT equipment and infrastructure for plant openings, relocations, and renovations. * Coordinate with external vendors for hardware procurement, installation, and managed services. Cross-Functional Support * Back up the Retail Operations IT team during high-volume periods and special projects. * Support Corporate IT with equipment ordering, configuration, and software access provisioning as needed., * Audit current plant IT infrastructure and identify the top three opportunities to reduce downtime. * Establish a baseline ticket response SLA and begin tracking against it. * Take ownership of at least one in-flight IT project and drive it to completion. ## Related Videos - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Debunking the Top 10 Myths about Web 3](https://www.wearedevelopers.com/videos/634-debunking-the-top-10-myths-about-web-3) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume)