> Markdown version of [/jobs/ext/1183056-senior-backend-platform-developer-contact-center-systems](https://www.wearedevelopers.com/jobs/ext/1183056-senior-backend-platform-developer-contact-center-systems). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior Backend Platform Developer, Contact Center Systems - **Company:** Navan, Inc. - **Location:** Palo Alto, CA, United States - **Experience:** Expert - **Salary:** $118,800.0 - $264,000.0 - **Contract:** Permanent contract - **Skills:** Application Programming Interfaces (APIs), Artificial Intelligence, Amazon Web Services, Code Review, Continuous Integration, Customer Data Management, Software Debugging, Github, Routing, Node.Js, Software Tools, Software Engineering, Data Streaming, Systems Architecture, Twilio, TypeScript, Datadog, Data Logging, Genesys, Snowflake, AWS Lambda, Backend, Cloudformation, Api Design, Cloudwatch, Api Gateway, Kibana, Terraform, Code Restructuring, Data Pipelines, Serverless Computing - **Published:** July 4, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=01a8ff1e3f8a288e ## About the Role * 5+ years of backend software engineering experience, ideally with Node.js or TypeScript. * Strong API design, system architecture, integration, debugging, and asynchronous systems experience. * Hands-on experience with AWS Lambda or similar cloud/serverless architecture. * Experience with logging, monitoring, search, data pipelines, or production observability. * Practical use of AI coding assistants for development, testing, refactoring, and troubleshooting. * Fluency with GitHub workflows, including pull requests, code review, branching, and CI/CD collaboration. * Senior-level judgment to turn ambiguous operational problems into clean, maintainable technical solutions. Helpful Domain Experience * Experience in contact center, telephony, customer support, or workflow automation environments. * Exposure to platforms such as Genesys Cloud, Twilio, Five9, NICE, Zoom Contact Center, or Avaya. * Familiarity with routing, queues, IVR, SIP, phone number management, call metadata, or agent-assist workflows. * Experience with Snowflake SQL, Terraform, CloudFormation, AWS SAM, or related infrastructure tooling. ## Description We are looking for a Senior Backend Platform Developer to build modern services for Navan's contact center systems. This is a software engineering role first: where you will design APIs, serverless services, data flows, observability tooling, and AI-enabled workflows that support our customer and agent experience. The contact center is the domain, but the core need is strong development capability. The right person is comfortable building production systems, integrating complex platforms, and using AI-assisted engineering tools to move quickly without sacrificing quality. What You'll Do: * Production-grade Node.js services on AWS Lambda, API Gateway, and event-driven serverless patterns. * Secure APIs and integrations across internal systems, customer data, and third-party platforms. * Technical patterns, implementation standards, and reusable services for the broader contact center systems roadmap. * Observability pipelines using OpenSearch, CloudWatch, Kibana, Snowflake, and structured logging. * Automation and AI-enabled workflows that improve routing, agent support, troubleshooting, and operational visibility. * Migration tooling and services that help move legacy telephony and contact center workflows onto modern platforms, with enough design discipline to support future scale. ## Related Videos - [20 billion requests a week: Upgrading Twilio's API gateway at scale](https://www.wearedevelopers.com/videos/100234-20-billion-requests-a-week-upgrading-twilio-s-api-gateway-at-scale) - [Shipping Faster with Less: Render on Cloud Hosting, AI Workloads, and the Future of DevOps](https://www.wearedevelopers.com/videos/1894-shipping-faster-with-less-render-on-cloud-hosting-ai-workloads-and-the-future-of-devops) - [Debug a Kubernetes Operator](https://www.wearedevelopers.com/videos/487-debug-a-kubernetes-operator) - [Innovating Developer Tools with AI: Insights from GitHub Next](https://www.wearedevelopers.com/videos/1268-innovating-developer-tools-with-ai-insights-from-github-next) - [API‑First: How Twilio Designs for Developers - Justin Kitagawa (Twilio)](https://www.wearedevelopers.com/videos/1801-api-first-how-twilio-designs-for-developers-justin-kitagawa-twilio) - [Add Location-based Searching to Site with ElasticSearch](https://www.wearedevelopers.com/videos/77-add-location-based-searching-to-site-with-elasticsearch) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers) - [What’s the Difference Between Frontend and Backend Development?](https://www.wearedevelopers.com/magazine/240-what-s-the-difference-between-frontend-and-backend-development) - [20 Essential Tools For Backend Development](https://www.wearedevelopers.com/magazine/218-20-essential-tools-for-backend-development) - [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)