> Markdown version of [/jobs/ext/1183180-it-support-technician](https://www.wearedevelopers.com/jobs/ext/1183180-it-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Technician - **Company:** Sourcecode Inc - **Location:** Chicago, IL, United States - **Experience:** Experienced - **Salary:** $65,000.0 - $75,000.0 - **Contract:** Permanent contract - **Skills:** Apple IOS, Apple Mac Systems, Cloud Computing, Dynamic Host Configuration Protocol, Microsoft Desktop Optimization Pack, Disaster Recovery, Domain Name System (DNS), Hyper-V, Issue Tracking Systems, Virtual Private Networks (VPN), Network Troubleshooting, Microsoft Office, Microsoft Servers, Microsoft Software, Proprietary Software, Remote Access Technology, Remote Desktop Services, TCP/IP, Network Routers, Wireless Application Protocol (WAP), Sonicwall, Firewalls (Computer Science), Information Technology, Cisco, Windows Client - **Published:** July 4, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=7b5c329a5eb4c2e4 ## About the Role We are an MSP Mentor Top 100 company looking for an experienced Level 2 Support Technician to join our IT Services group. The successful candidate is a disciplined, self-motivated IT generalist who enjoys working with people as much as he or she enjoys working with technology, servers and applications., * At least 3 years of IT experience in a support role or related area. * Intermediate skills with Microsoft technologies including AD, Group Policies, Office 356, Exchange, and Microsoft Hyper-V * Solid network troubleshooting skills: TCP/IP concepts and LAN/WAN issues. * Experience troubleshooting issues related to DHCP & DNS. * Experience and familiarity with firewalls, routers, managed switches, wireless controllers and WAPs. * Working knowledge of Cisco, SonicWALL, Sophos and Meraki appliances. * Familiarity with a broad spectrum of on-premises/Cloud disaster recovery systems. * Experience with malware remediation. * Experience with AV and AM products including Sophos, ESET, MalwareBytes or others * Knowledge in all supported Microsoft Desktop Operating Systems Windows 7-10 * Knowledge in all supported Microsoft Server Operating Systems 2008-2019. * Strong oral and written communication skills. * Ability to switch tasks frequently. * Experience with ConnectWise and Kaseya a significant advantage. * Mac/iOS Experience is desirable but not required. ## Description The Support Technician's tasks and responsibilities include: * Technical support for desktops using Microsoft Windows or MacOS * Systems support for various Microsoft products, third-party software and cloud applications. * Provide support for high-level system and network issues including performance or outages * Technical support at the network level: WAN and LAN connectivity, firewalls, and security. * Remote access solution implementation and support including VPNs and Remote Desktop Services. * Provide recurring on-site maintenance and end-user support. * Manage multiple issues concurrently with successful results. * Effectively track status and time in ticketing system. * Update technical documentation as needed * Troubleshoot and manage escalations from the help desk, project team, and managed services group. * Regular communication with clients, keeping them informed of incident progress, upcoming changes or agreed outages. * Taking support calls live for immediate triage. ## Related Videos - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)