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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # System Administrator Level 3 - **Company:** IntelliGenesis LLC - **Location:** Weymouth, MA, United States (Remote available) - **Experience:** Starter - **Salary:** $95,023.0 - $197,922.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Unix, Cisco Routers, Computer Networks, Networking Hardware, Service-Oriented Architecture, Software Engineering, System Software, Systems Integration, Information Technology, Hardware Infrastructure - **Published:** July 4, 2026 - **Apply:** https://www.careerjet.com/jobad/us48f654b56e1007bcc648c0706995ca36 ## About the Role * US Citizens Only * TS/SCI Clearance and Polygraph required * Fifteen (15) years' experience as a SA in programs and contracts of similar scope, type, and complexity is required. * Bachelor's degree in a technical discipline from an accredited college or university is required. Five (5) years of additional SA experience may be substituted for a bachelor' s degree. * Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. * Manages IT system infrastructure and any processes related to these systems. * Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the ## Description * Analyze user requirements to derive software design and performance requirements * Provide support for implementation, troubleshooting and maintenance of IT systems * Provide Tier I (Help Desk) problem identification, diagnosis and resolution of problems * Manage the daily activities of configuration and operation of IT systems * Provide assistance to users in accessing and using IT systems * Provide Tier I (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems * Provide support to IT systems including day-to-day operation, monitoring and problem resolution for all of the client/server /storage /network devices, mobile devices, etc. * Provide support for the escalation and communication of status to agency management and internal customers * Optimize system operations and resource utilization and perform system capacity analysis and planning * Provide in-depth experience in trouble-shooting IT systems * Provide¬†detailed analysis and feedback to agency management and internal customers for escalated tickets * Provide support for the dispatch system and hardware problems and remains involved in the resolution process * Configure and manage UNIX and Windows (or other applicable operating systems and installs /lo ads operating system software, trouble shoot, maintain integrity of and configure network components along with implementing operating system enhancements to improve reliability and performance * Support the design of systems, mission architecture and associated hardware * Possess a working knowledge and understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA) * Analyze and resolve complex problems associated with server hardware applications and software integration, client/server/storage/network devices, mobile devices, etc. Provides Tier I (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution of problems. * Provides support for the escalation and communication of status to agency management and internal customers. * Provides support for the dispatch system and hardware problem and remains involved in the resolution process. * Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance. * Skills and experience necessary to support installation and maintenance of Cisco routers and switches in support of enterprise systems for the program. ## Related Videos - [Hacking MSSQL on Cloud. 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