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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Sr Coord: IT Support - **Company:** Vail Resorts - **Location:** Fairfield, PA, United States (Remote available) - **Experience:** Expert - **Salary:** $45,947.0 - $54,059.0 - **Contract:** Permanent contract - **Skills:** Peripherals, Computer Equipment, Information Technology, Windows Client - **Published:** July 4, 2026 - **Apply:** https://www.juju.com/job/00000000gdriov ## About the Role + Minimum Age: At least 18 years of age, + Positive, enthusiastic, and friendly. + Solution oriented with desire to learn new skills. + Familiar with technology support in an enterprise environment. + Able to work independent and prioritize work load. + Ability to sit and stand for long periods of time. + Able to move 50 lbs (with assistance if needed). + Should be able to work a schedule that caninclude weekends and holidays. + Ability to ski or snowboard at intermediate level, or desire to learn. + Valid US driver's license ## Description The PC Technician: Senior Coordinator is an on-site IT position that provides and coordinates day-to-day support, maintenance, and assistance for all IT hardware and software at a Vail Resorts location. The Senior Coordinator supports and completes a variety of tasks, including providing end-user support for computer hardware and peripherals, assisting with procurement, creating and updating documentation/SOPs, assists, trains and mentors coworkers, and uses a work ticket management system to track progress and document solutions. The Senior Coordinator works as part of the IT team to proactively identify problems and facilitate solutions, repair hardware and software in a Windows Client/Server LAN environment, and support multiple point of sale systems in a manner that provides an Experience of a Lifetime for employees and guests. The Senior Coordinator prioritizes safety and guest service while living the company's core values to deliver excellent IT support. The PC Tech Senior Coordinator has much in common with the PC Tech Coordinator, and, in addition, comes to the position with IT experience; develops a working knowledge of Vail's organizational structure, updates and/or creates SOPs; assists, trains and mentors IT coworkers; and assists with procurement. Job Specifications, Be Safe: + Prioritize andensurepersonal, coworker and guest safety in all aspects of your work. + Adhere tocompanysafetypolicies andprocedures. + Engage in company trainings and initiatives to support safety. Serve Others: + Develop and exercise competencysupportingVail Resorts internal applications and systems,addressing issues that can be resolved locally andescalatingas appropriate. + Use thework ticket management system tomanage total work flow for support tickets in alignment with company metrics and KeyPerformance Indicators (KPI). + Mentor/share job knowledge with junior PC Techs. + Coordinate and support the relocation and re-installation of IT equipment in offices, outlets, special event sites, etc. + Provideexceptionalguest service whilesupportingusers and collaboratingwith coworkers, ensuring the Experience of a Lifetime. Drive Value for the Company: + Providesupport forresort and remote-location sales pointsand peripherals. + Provide end-user support ofIT-approved technology, including workstations,peripherals,printers, telephones, time clocks, etc. + Configure, track,maintainand properly dispose ofIT-approved technology,includingworkstations, point of sale systems, hand-held devices,peripherals, etc. + Create and maintain accurate documentationand SOPs,as assigned. + Strive for continual improvement and growth by actively participatingin company and IT-specific training. + Suggest andimplementnew ideas and tactics for improving user support and the guest experience. + Develop working knowledge of Vail Resorts IT organizational structure and processes. + Mentor and share job knowledge/skills with junior PC Techs. + Assist with procurement. Do Rig** **ht: + Follow and ensure that all users are following IT-related company procedures, guidelines and policies. + Perform tasks with integrity by always doing the right thing. Do Good: + Engage and support the community--contribute to its success. + Promote all company values. Be Inclusive: + Welcome and engage with all guests and coworkers. + Support and engage in the company's diversity, equity and inclusion efforts. Have Fun: + Maintain a positive attitudewith all aspects of the job. + Enjoythe benefits of working for a ski company and havefun in awaythat encourages coworkers to do the same. + Other duties and projects as assigned., Employees can work remotely from British Columbia, Washington D.C., and the 16 U.S. states* in which we currently operate. This includes: California, Colorado, Indiana, Michigan, Minnesota, Missouri, New Hampshire, New York, Nevada, Ohio, Pennsylvania, Utah, Vermont, Washington State, Wisconsin, and Wyoming. Please note that the ability to work in person or off-site, and the particulars related to such work, are subject to change at any time; and, accordingly, the Company reserves the right to change its policies and/or require in-person/in-office work or off-site work at any time in its sole discretion. In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. We follow all federal, state, and local laws including restrictions on child/minor labor. 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