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# Help Desk Level II & Level III

- **Company:** True World Holdings LLC
- **Location:** Novi, MI, United States
- **Experience:** Experienced
- **Salary:** $53,000.0 - $63,000.0
- **Contract:** Permanent contract
- **Skills:** Active Directory, Cloud Computing, Computer Programming, Databases, Computer Literacy, Hyper-V, Sage ERP, Microsoft Office, Microsoft Servers, Cloud Services, Wide Area Networks, Information Technology, Vmware
- **Published:** July 4, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=d8bafbb465ff3e4d

## About the Role

* People with exceptional innate ability to grasp technical knowledge.
 * MS Active Directory and Office 365 Admininstration
 * Individuals who enjoy learning.
 * We are seeking individuals with strong math and science background.
 * Prior Experience: 3+ year of Help Desk experience and/or Education or Training
 * BS in Computer Science: not required but highly recommended
 * Licenses, Certificates, Registrations: Minimum CompTIA A+ certified or equivalent
 * Understands some networking and system administration.

Other Knowledge, Skills, and Abilities (Not required but nice to have)

 * LAN/WAN
 * ERP experience, especially Sage X3
 * Microsoft Server
 * VMWare and/or Hyper-V
 * Cloud Platorms: AWS & Azure
 * Switches
 * Sage X3 ERP, * Bachelor's (Required)

Experience:

 * IT Help Desk: 3 years (Required)

License/Certification:

 * CompTIA A+ (Required)

Ability to Commute:

 * Novi, MI 48375 (Required)

## Description

Help Desk Support serves as the initial point of contact for providing and maintaining end-user inquiries concerning computer usage for our subsidiary companies.

As Level II and Level III Help Desk support, We are looking for a brilliant candidate who enjoys learning new technology, is naturally inquisitive and willing to tackle new technology issues. Someone with a pleasant demeanor and attitude.

Work Environment

 * We do NOT pigeonhole IT staff into small roles of repetitive tasks
 * We encourage learning and discussion to advance one's career
 * We encourage Career advancement: Networking, System management, Security, Programming, eCommerce, Database, ERP (Sage X3), Project Management, etc.
 * Hybrid with three days in-person., * Respond to end-user emails, tickets, calls to resolve computer, application, system, device, access, or performance issues.
 * Utilize product information or solution database to research, troubleshoot, and deliver solutions.
 * Advise users on the methods, step, and actions to resolve and avoid future issues and provide documentation as needed.
 * Document incidents using hep desk systems.
 * Escalate problems to appropriate levels or teams to achieve issue resolutions.
 * Support installs or upgrades of software or devices
 * Set up user profiles or reset passwords.
 * Advise users with hardware purchases, place hardware orders, and configure as needed upon arrival.
 * Fullfill all service level standards for response time and quality.
 * Self-learner with moderate supervision.
 * Perform other duties as assigned
 * International & Domestic travel required.


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