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# Director Engineering, Internal IT

- **Company:** Etsy
- **Location:** New York, NY, United States
- **Experience:** Expert
- **Salary:** $200,000.0 - $225,000.0
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Systems Engineering, Software as a Service, Identity and Access Management, Technical Debt, Os Ticket, Information Technology, Etsy
- **Published:** July 4, 2026
- **Apply:** https://www.careerjet.com/job/us0f2ea2c6096d88b3b9822fa28fc28989/eaa

## About the Role

10+ years of experience in IT or engineering roles, with at least 4-5 years in a senior engineering leadership position leading managers and multi-disciplinary teams - ideally with direct exposure across support/helpdesk operations, platform or systems engineering, and SaaS or enterprise tooling functions..
Deep technical fluency across enterprise infrastructure, SaaS platform engineering, endpoint management, identity and access management, and IT automation with the capability to engage meaningfully in architectural discussions and technical trade-offs.
Proven experience leading AI enablement and automation initiatives where you've reduced operational toil through engineering, not just process, and you have a point of view on where AI can most meaningfully change how an internal IT organization operates.
A track record of developing engineering leaders, investing in your team, giving honest feedback, and creating conditions where people grow.
The ability to balance big-picture strategy with operational precision to guide the architecture decisions that make or break your team's ability to implement it.
Strong cross-functional influence skills of building trust with partners in Security, Finance, People, and Legal without requiring authority, and you can communicate technical strategy to non-technical stakeholders clearly and credibly.
A genuine curiosity about what motivates your team, stakeholders, and users through a leadership style built on empathy, candor, and follow-through.

## Description

Reporting into the VP of Engineering, CISO, you will partner closely with Security, Product and G&A to align internal technology investments with company priorities. You will lead managers and senior ICs, set the strategic direction for your functional area, and serve as a key voice for the Internal IT function across Etsy's broader Engineering organization., Driving a culture of engineering excellence by establishing standard processes, promoting automation over manual toil, reducing technical debt, and ensuring the team builds systems that are maintainable and scalable.
Identifying and leading AI enablement opportunities in Internal IT, partnering with the our Engineering and Product teams to define how intelligent tooling can improve internal workflows, automate repeatable tasks, and surface better insights for employees.
Building and maintaining deep cross-functional relationships with stakeholders in Security, People, Finance, Legal, and Workplace to understand their operational needs and ensure IT systems meet compliance, privacy, and business requirements.
Owning the IT budget and vendor relationships for your function or in support of other functions, handling operating expenses, participating in contract negotiations, and making sure the team is equipped with the right tools to meet current and future needs.
Defining, tracking, and reporting on core metrics - automation coverage, ticket resolution, employee satisfaction, infrastructure performance, token efficiency - and using data to drive continuous improvement.
Serving as an escalation point and executive sponsor for major incidents, infrastructure migrations, and high-stakes IT initiatives across the company.
Recruiting, onboarding, and retaining diverse, top engineering talent, and aiding in Etsy Engineering's broader hiring and culture efforts.
Participating in Engineering-wide working groups and giving to the direction of Etsy Engineering at large not just as a leader within Internal IT, but as a stakeholder in how the broader function operates.
Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law.
Qualities that will help you thrive in this role are


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