> Markdown version of [/jobs/ext/1183944-technical-support-representative](https://www.wearedevelopers.com/jobs/ext/1183944-technical-support-representative). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Representative - **Company:** IntelliPro Group Inc. - **Location:** Greensburg, PA, United States - **Experience:** Starter - **Salary:** $62,400.0 - **Contract:** Temporary contract - **Skills:** BIOS, Computer Networks, System Configuration, Data Recovery, Dynamic Host Configuration Protocol, Desktop Computing, Device Drivers, Domain Name System (DNS), Firmware, Virtual Private Networks (VPN), Microsoft Office, Networking Basics, Remote Desktop Services, Software Systems, TCP/IP, Wi-Fi Technology, Data Logging, Extensible Firmware Interface, Information Technology, Deployment Automation, Laptops, Printer Maintenance, Hardware Infrastructure - **Published:** July 4, 2026 - **Apply:** https://www.careerjet.com/jobad/use29eab0eb63f4f82317859b873b1a77d ## About the Role * 3 - 5 years of related work experience, or an equivalent combination of education and experience. * 3 - 5 years of customer service experience. * Excellent communication skills. * The ability to work in a team environment and commit to a flexible work schedule. Preferences (not required): * 3-5 years technical experience a plus. * Previous experience troubleshooting desktop, printer and notebook issues. * Very strong user and support of MSOffice., 2. What are three MUST HAVE skill sets (technical) that are required? Software Systems Proficiency o Ability to install, configure, troubleshoot, and maintain operating systems issues. o Knowledge of user profiles, permissions, registry, and system recovery tools. o Experience with imaging and deployment tools Hardware and Peripheral Troubleshooting o Hands-on experience diagnosing and repairing desktops, laptops, printers, scanners, and mobile devices. o Understanding of BIOS/UEFI, hardware drivers, and firmware updates. o Ability to replace hardware components and manage inventory. Networking Fundamentals o Basic knowledge of TCP/IP, DNS, DHCP, VPN, and Wi-Fi troubleshooting. o Ability to diagnose connectivity issues and work with networked devices. o Understanding of remote desktop tools (e.g., RDP, Teams, LogMeIn). 3. What are your top three PREFERRED skill sets (technical) 4. Soft Skill requirements (team fit/personality requirements)? Strong Communication Skills o Ability to clearly explain technical issues to non-technical users. o Active listening to understand user problems accurately. o Written communication skills for documenting issues and resolutions in tickets. Patience / Empathy (enterprise support) o Staying calm and supportive, especially when users are frustrated or under pressure. o Demonstrating empathy builds trust and improves the overall support experience. o Important when guiding users through troubleshooting steps. Problem-Solving / Critical Thinking o Ability to analyze issues, identify root causes, and implement effective solutions. o Thinking on your feet when new or unfamiliar problems arise. o Balancing urgency with a methodical troubleshooting approach. 5. What are the education and certification requirements? Bachelor's preferred but not required. A+ or any Microsoft certification is preferred. 6. How many years of related experience is required for this role? Is there specific experience you are looking for? a. 3-5 years of experience 7. Will training be provided? If so, what is the duration? Yes - training partner for four weeks. ## Description Identify, manage, escalation, and resolve technical issues. Install and configure software, print drivers, utilities, etc. to be utilized on workstations and computer networks. Troubleshoot all information technology issues, including software, hardware, and networking. Monitor installed systems, identify problems, and take corrective action. Role Responsibilities: * Provide basic technical support to Clients. Troubleshoot application issues, basic diagnosing of the desktop/laptop software problems., 1. Tell us about the project and day to day responsibilities for the contractor and the type of environment they will be working in. * Supporting local users at the Greensburg, PA facility with laptops, printers, warehouse Android devices. * Logging tickets for work performed. * Warehouse, Stock Yards and office cubicle environment. * Moves throughout the building to assist users. * Goes into the warehouse wearing vest and steel toes shoes for printer maintenance., 11. What is the work schedule? Monday - Friday 8-5 three days and 10-7 two days. 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