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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Application Management Service Technician in Duluth - **Company:** Energy Jobline - **Location:** Duluth, GA, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Application Programming Interfaces (APIs), Amazon Web Services, Business Analytics Applications, Application Integration Architecture, Application Lifecycle Management, JIRA, Microsoft Azure, Batch Processing, Business Software, Cloud Computing, Information Systems, Databases, Data Validation, Linux, Middleware, File Transfer, IBM Cognos Business Intelligence, Identity and Access Management, Issue Tracking Systems, Power BI, Salesforce.Com, Systems Integration, Tableau (Software), User Provisioning Software, Enterprise Data Management, Google Cloud, Enterprise Software Applications, Warehouse Management Systems, System Availability, Workday HCM, Information Technology, Infor, Workday, Servicenow - **Published:** July 4, 2026 - **Apply:** https://www.energyjobline.com/job/application-management-service-technician-duluth-31046040 ## About the Role * Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field; equivalent professional experience may be substituted. * 3-5 years of experience supporting enterprise business applications in a production environment. * Hands-on experience supporting one or more enterprise platforms including TMW, Lawson, Workday, Salesforce, or equivalent ERP, CRM, HCM, WMS, or TMS solutions. * Strong troubleshooting and root-cause analysis skills for application-related incidents. * Experience using ITSM platforms such as ServiceNow, Jira Service Management, Remedy, or equivalent ticketing systems. * Working knowledge of Windows and Linux operating systems. * Basic SQL querying skills for data validation and troubleshooting. * Understanding of application integrations, APIs, file transfers, and scheduled processing jobs. * Strong communication skills with the ability to work effectively with both technical and non-technical stakeholders. * Ability to manage multiple priorities in a fast-paced logistics or transportation environment. * Experience supporting transportation and logistics platforms including Transportation Management Systems (TMS), Warehouse Management Systems (WMS), and fleet operations applications. * Hands-on experience with one or more of the following: TMW Transportation Management Suite, Infor Lawson, Workday HCM, Salesforce CRM. * Familiarity with cloud-hosted application environments including AWS, Azure, or Google Cloud Platform. * Knowledge of system integrations, middleware, API connectivity, and enterprise data flows. * ITIL Foundation Certification or equivalent service management experience. * Experience with reporting and analytics platforms such as Power BI, Tableau, or Cognos. * CompTIA A+, Network+, Security+, or related technical certifications. ## Description We are seeking a detail-oriented and technically proficient Application Management Service Technician to support the daily operation, maintenance, and performance of business-critical enterprise applications within a logistics and transportation environment. This hands-on role is responsible for ensuring the reliability, availability, and effectiveness of systems supporting transportation logistics management, finance, human resources, customer relationship management, warehouse operations, and business services., * Monitor, maintain, and support enterprise applications used across logistics, transportation, finance, human resources, customer service, and warehouse operations. * Provide day-to-day support for platforms including TMW, Lawson, Workday, Salesforce, and other business-critical applications. * Monitor application health, interfaces, scheduled jobs, integrations, and batch processing activities to ensure consistent system availability. * Assist with testing, validation, and deployment of application enhancements, releases, and configuration changes. Incident & Problem Management * Troubleshoot and resolve application incidents, system errors, integration failures, and performance issues while meeting established service level agreements (SLAs). * Support data validation, workflow troubleshooting, and business process improvements across enterprise applications. * Participate in incident management, problem management, and change management activities utilizing ITSM best practices. * Collaborate with infrastructure, database, security, and development teams to resolve complex technical issues. User & Access Management * Manage application user provisioning, role assignments, access requests, and account maintenance in accordance with organizational security policies. * Support onboarding and training efforts for users of logistics and enterprise business applications. * Serve as the primary technical liaison between business users, IT teams, and software vendors for application-related issues and enhancement requests. Maintenance & Documentation * Coordinate application updates, patches, upgrades, and vendor-recommended maintenance activities. * Create and maintain technical documentation, support procedures, knowledge base articles, and application inventories. ## Related Videos - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Why make use of an integration platform in today's software developments and infrastructure?](https://www.wearedevelopers.com/videos/758-why-make-use-of-an-integration-platform-in-today-s-software-developments-and-infrastructure) - [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)