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# Director - Global Network Support

- **Company:** DHL
- **Location:** Diegem (Machelen), Belgium
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Data Analysis, Confluence, JIRA, Network Administration, Software Engineering, Network Support, Operational Systems
- **Published:** July 5, 2026
- **Apply:** https://be.indeed.com/viewjob?jk=8656e497a334e2e6

## About the Role

* Fluent in spoken and written English with well-developed communication skills.
 * Minimum of 3 years' experience in an analytical, project orientated or wide operations role.
 * In depth knowledge of DHL Express Operations, Aviation and Network Management including operational systems (NMIV, OCNT, RCTS, etc.) and project management tools (Confluence, JIRA, etc.) is preferable.
 * Highly motivated with an ability to manage varying workloads effectively and efficiently against challenging timelines.
 * Proven experience in data analysis with highly developed analytical thinking and problem solving skills
 * Experience in liaising with senior managers both within the organization and outside.

## Description

* To owe the creation and communication of roadmaps with clear timelines in agreement with key stakeholders, including the POA process for project budget approvals.
 * To direct a team during liaison with key stakeholders to understand, analyze, document and prioritize business problems, opportunities and requirements (BRS, User story, CR, etc.) prior to handing over to IT/suppliers.
 * To guide a team in preparation, coordination and execution of User Acceptance Testing (UAT) for each development cycle (pre-testing, UAT test plan, issue log, etc.)
 * To guide a team in preparation, coordination and execution of Release-To-Production (RTP) activities. This includes documentation (bulletins, user manuals, how to, etc. ) and training (webinar, NWOW sessions, etc.).
 * To owe the global roll-out of the whole suit of Global Network Support Group and provide business support (front line support for issues raised, etc.) for key stakeholders.
 * To actively coach, mentor and guide a team of (senior) business analysts and program managers to support continuous professional and personal development.
 * To foster a feedback culture by providing regular motivational & developmental feedback to team members and stakeholders.


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