> Markdown version of [/jobs/ext/1184884-it-support-engineer-executive-vip-support](https://www.wearedevelopers.com/jobs/ext/1184884-it-support-engineer-executive-vip-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Engineer (Executive / VIP Support) - **Company:** H-TECH SUPPORTS - **Location:** Paris, France (Remote available) - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Apple IOS, Apple Mac Systems, Network Connections, Visual Systems, Cisco WebEx, Tablet Computers, Servicenow - **Published:** July 5, 2026 - **Apply:** https://fr.indeed.com/viewjob?jk=57e5700121b21318 ## About the Role Technical Skills * Strong experience supporting Windows and macOS environments. * Experience supporting iOS and Android mobile devices. * Knowledge of Mobile Device Management (MDM) solutions. * Experience with Microsoft Teams, Webex, Microsoft Teams Rooms (MTR), and collaboration technologies. * Experience using ServiceNow or similar ITSM platforms. * Knowledge of Audio Visual (AV) systems and meeting room technologies. * Excellent troubleshooting skills across hardware, software, networking, and end-user computing. Soft Skills * Executive-level communication and professionalism. * Excellent customer service and interpersonal skills. * Ability to remain calm under pressure and manage high-priority issues. * Strong ownership, accountability, and attention to detail. * Ability to work independently and proactively., * Previous experience supporting executives, VIP users, or C-level leadership is highly preferred. * Strong problem-solving mindset with the ability to anticipate user needs. * Ability to maintain strict confidentiality when handling sensitive information. * Passion for delivering exceptional customer service. ## Description We are seeking an experienced IT Support Engineer to join a dedicated Executive IT Support team, providing premium technical support to senior leadership and executive staff. This is a high-visibility role that requires exceptional technical expertise, professionalism, discretion, and a customer-first mindset. The successful candidate will deliver white-glove IT support, ensuring executives receive seamless technology services across office, remote, and travel environments., Executive IT Support * Provide priority technical support to executive leadership and their support staff. * Deliver rapid resolution of hardware, software, and connectivity issues. * Build strong relationships with executive users by understanding their technology preferences and working styles. * Provide proactive, personalized support to minimize disruptions. Incident & Service Request Management * Troubleshoot and resolve desktop, laptop, mobile, and application issues. * Handle service requests including device deployments, account access, and mobility support. * Track incidents and requests using ServiceNow or similar ITSM platforms. * Coordinate and communicate through dedicated support channels. Device & Workplace Support * Support Windows and macOS laptops. * Configure and troubleshoot iPhones, Android devices, tablets, and mobile technologies. * Ensure devices are fully operational before meetings, travel, and remote work. * Perform proactive health checks and preventative maintenance. Meeting & Collaboration Support * Provide white-glove support for executive meetings and events. * Perform pre-meeting technology checks including: * Audio/Visual systems * Video conferencing * Network connectivity * Meeting room equipment * Deliver real-time support during executive meetings while maintaining a discreet presence. Onsite & Remote Support * Deliver onsite executive support from the Paris office. * Coordinate with regional IT teams to ensure consistent support for executives travelling internationally. * Maintain a seamless user experience across multiple locations. Communication * Respond to support requests via phone, email, Microsoft Teams, and IT service management tools. * Communicate professionally with senior stakeholders while maintaining confidentiality at all times. ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [Local Candidates vs International Talent - Building the Very Best Dev Team](https://www.wearedevelopers.com/videos/1067-local-candidates-vs-international-talent-building-the-very-best-dev-team) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) - [Harnessing Apple Intelligence: Live Coding with Swift for iOS](https://www.wearedevelopers.com/videos/1515-harnessing-apple-intelligence-live-coding-with-swift-for-ios) ## Related Articles - [Best Companies to Work For in Paris: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/190-best-companies-to-work-for-in-paris-top-25-companies-in-2023) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Companies to Work For in France: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/189-best-companies-to-work-for-in-france-top-25-companies-in-2023) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology) - [Best Companies to Work For in Berlin: Top 14 Companies in 2023 ](https://www.wearedevelopers.com/magazine/188-best-companies-to-work-for-in-berlin-top-14-companies-in-2023)