> Markdown version of [/jobs/ext/1185605-digital-it-support-analyst](https://www.wearedevelopers.com/jobs/ext/1185605-digital-it-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Digital & IT Support Analyst

- **Company:** Corning GmbH
- **Location:** Berlin, Germany
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Artificial Intelligence, Android Software Development, Apple IOS, Business Software, Command-Line Interface, Software as a Service, System Configuration, Data Integrity, Information Technology Operations, Windows Domain, Power BI, Systems Integration, Scripting, Cloud Platform System, Office365, Cyber Threat Analysis, Information Technology, Network Server, Servicenow, Programming Languages
- **Published:** July 5, 2026
- **Apply:** https://de.indeed.com/viewjob?jk=0572f2d9362c43cc

## About the Role

Completed apprenticeship as IT specialist for system integration, bachelor's degree, or equivalent technical education
2-3 years of experience in IT support and/or engineering-related roles
Strong knowledge of the M365 ecosystem and cloud-based applications
Proven support experience with business applications (CRM, ERP, MES)
Solid understanding of IT infrastructure (WAN, LAN, network, servers, cloud environments)
Hands-on experience with Windows domain environments, including command-line and scripting tools
Advanced level of English

Desired Skills

Experience with scripting or modern programming languages, as well as data and automation
Familiarity with Active Directory and deployment/imaging solutions
Understanding of process optimization and digitalization approaches
Additional language skills (e.g., Polish or Spanish) are an advantage
High level of integrity and confidentiality
Experience with IT service management tools (e.g., ServiceNow)

A job that shapes a life.

## Description

The IT analyst is focused on the support of business processes and digital solutions and acts as a key internal resource, drives effective utilization, configuration, and continuous improvement of IT systems to enhance operational efficiency and ensure data integrity. While contributing to solution design and implementation, the role also ensures the stable operation of IT services through hands-on support activities. Operating within a globally distributed IT team, this role combines engineering responsibilities with operational support for onsite and regional environments, including manufacturing systems. The position plays an active role in digital transformation initiatives, translating business needs into scalable technical solutions while maintaining reliable day-to-day IT operations. The position is located is in our Berlin Commercial Headquarter in Berlin Mitte, weekly presence in our Technology Center in Berlin Adlershof is also required., Subject matter expert for IT systems and solutions involving applications, infrastructure, and end-user technologies
Translation of business requirements into technical solutions and system configurations
Driving digital improvements and quick wins using M365, Power BI, and AI-based tools
Overall IT systems support (Windows, Android, iOS, Wyse Clients, barcode scanners, PLCs, etc.) across onsite and remote locations
Installation, configuration, and troubleshooting of hardware and software
Identification, diagnosis, and resolution of incidents and service requests, including escalation where required
Remediation of cybersecurity threats in line with corporate standards
User guidance, training, and enablement for IT systems and processes

Additional Responsibilities may include

Documentation and records management
Process guidance and onboarding support for employees
Participation in Digital & IT projects and global initiatives
Vendor engagement and coordination


## Related Videos

- [Beyond Dashboards: Fixing Text-to-SQL with Semantic RAG](https://www.wearedevelopers.com/videos/2036-beyond-dashboards-fixing-text-to-sql-with-semantic-rag)
- [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained)
- [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone)
- [REST, GraphQL, gRPC, and more: A comparison of modern API styles](https://www.wearedevelopers.com/videos/100247-rest-graphql-grpc-and-more-a-comparison-of-modern-api-styles)
- [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company)
- [Harnessing Apple Intelligence: Live Coding with Swift for iOS](https://www.wearedevelopers.com/videos/1515-harnessing-apple-intelligence-live-coding-with-swift-for-ios)

## Related Articles

- [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)
- [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)
- [The Biggest German Tech Companies](https://www.wearedevelopers.com/magazine/424-the-biggest-german-tech-companies)
- [IT Salaries in Germany](https://www.wearedevelopers.com/magazine/287-it-salaries-in-germany)