> Markdown version of [/jobs/ext/1185993-1st-line-support-engineer](https://www.wearedevelopers.com/jobs/ext/1185993-1st-line-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # 1st Line Support Engineer - **Company:** IT Professional Services Ltd. - **Location:** Chester-le-Street, UK - **Experience:** Starter - **Salary:** £24,420.0 - £28,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple Mac Systems, Issue Tracking Systems, Networking Basics, Productivity Software, Software Engineering, Peripherals, Computer Equipment, Information Technology, User Accounts - **Published:** July 5, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=4b502bd64562a47d ## About the Role We are seeking a dedicated and proactive 1st Line Support Engineer to join our dynamic IT support team. The successful candidate will be responsible for providing frontline technical assistance to users, resolving a wide range of hardware and software issues promptly and professionally. This role offers an excellent opportunity to develop your technical skills within a supportive environment, contributing to the smooth operation of our organisation's IT infrastructure. The position is paid and suitable for individuals eager to grow their career in IT support., * Previous experience in a similar 1st Line Support or helpdesk role is desirable but not essential; training will be provided for suitable candidates eager to learn. * Familiarity with common operating systems (Windows, macOS) and basic networking concepts is advantageous. * Strong problem-solving skills with an organised approach to managing multiple support requests simultaneously. * Excellent communication skills, with the ability to explain technical issues clearly to non-technical users. * A proactive attitude with a keen interest in developing a career within IT support environments. * Relevant certifications such as CompTIA A+ or Microsoft Certified Fundamentals are beneficial but not mandatory. This role is ideal for motivated individuals seeking an entry-level position in IT support that offers professional development opportunities within a collaborative team environment. ## Description * Respond promptly to incoming support requests via phone, email, or ticketing system, ensuring timely resolution of user issues. * Troubleshoot and resolve common hardware, software, and network problems for end-users across various departments. * Provide guidance and support on the use of organisational applications and systems, including operating systems, productivity tools, and specialised software. * Escalate complex issues to higher-level support teams or external vendors when necessary, ensuring clear communication and documentation throughout the process. * Maintain accurate records of support tickets, actions taken, and resolutions provided in the support management system. * Assist with setting up new user accounts, hardware devices, and peripherals as required. * Contribute to the creation and maintenance of user guides and FAQs to improve self-service support options. * Participate in ongoing training sessions to stay updated with emerging technologies and organisational policies. ## Related Videos - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Psychological Safety in Software Engineering - Jenny-Margrethe Vej & Alexandra Hou Aldershaab](https://www.wearedevelopers.com/videos/2142-psychological-safety-in-software-engineering-jenny-margrethe-vej-alexandra-hou-aldershaab) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Frontend Developer Salary in The UK](https://www.wearedevelopers.com/magazine/233-frontend-developer-salary-in-the-uk)