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# Helpdesk Administrator

- **Company:** JobMatcha
- **Location:** Bridgend, UK
- **Salary:** £27,976.0
- **Contract:** Temporary to permanent
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft Office, Data Logging
- **Published:** July 5, 2026
- **Apply:** https://find.jobs/jobs-near-me/apply/ats-redirect/?id=2848849022-2

## About the Role

This is an excellent opportunity for an organised and customer-focused administrator looking to join a well-established facilities management team, with the potential to secure a permanent position., * Previous experience within a helpdesk, customer service or administrative role.

 * Confident using Microsoft Office packages, including Outlook, Word and Excel.
 * Strong IT skills and the ability to learn new systems quickly.
 * Excellent communication skills with a professional telephone manner.
 * Good organisational skills with the ability to prioritise workload.
 * Ability to read and write English to a high standard.
 * High school education or equivalent.

Desirable

 * Ability to speak Welsh.
 * Experience working within a facilities management or maintenance helpdesk environment.

## Description

* Providing first-line helpdesk support to internal and external customers.
 * Logging, updating and tracking service requests accurately.
 * Responding to customer enquiries via telephone and email.
 * Allocating jobs and monitoring progress through to completion.
 * Maintaining accurate records using internal systems.
 * Producing reports and completing general administrative duties.
 * Supporting the wider facilities management team as required.


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