> Markdown version of [/jobs/ext/1186256-support-engineer-2nd-line](https://www.wearedevelopers.com/jobs/ext/1186256-support-engineer-2nd-line). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Support Engineer - 2nd Line

- **Company:** Advania UK
- **Location:** Bedford, UK
- **Salary:** £37,000.0
- **Contract:** Permanent contract
- **Skills:** Network Troubleshooting, Microsoft Office, Microsoft Software, Windows Servers, Computer Networking Systems
- **Published:** July 5, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=21d3e513a08602e8

## About the Role

The right candidate for this role will have:

 * Professional 2nd line support engineering experience
 * Experience of working in a customer-facing capacity
 * Technical experience of Microsoft technologies (Windows Server, Exchange, Office 365)
 * PC / Server / Mobile support experience

A driving licence is also required for this position as you will need to travel between sites, as required.

Experience within a managed service setting would be useful, but is not essential to apply for this role.

## Description

We are looking for an onsite Support Engineer to join our team in Milton Ernest, Bedford. In this role you will be working on a client site and dedicated to a single customer, and will provide 2nd line technical support in software, hardware and networking areas.

This role would suit someone with a pre-existing 2nd line support skills set who would like to develop their onsite customer-facing skills., In this role, you will have the opportunity to:

 * Provide 2nd line technical support with hardware, software and networking issues
 * Have end-to-end ownership of customer tickets, identifying the underlying issue and mangaing solution
 * Guide users through step-by-step technical solutions, with the support of a wider technical team
 * Manage and work to agreed SLAs to ensure that the right technical solutions are delivered in the right way
 * Assist with hardware and software installations
 * Facilitate one-to-one user training, as required
 * Develop professionally by gaining on-the-job experience alongside having the opportunity to attain industry-recognised certifications


## Related Videos

- [Your next 10x engineer isn't in your city. Refactor accordingly.](https://www.wearedevelopers.com/videos/100103-your-next-10x-engineer-isn-t-in-your-city-refactor-accordingly)
- [This Is Not Your Father's .NET](https://www.wearedevelopers.com/videos/967-this-is-not-your-father-s-net)
- [Autism in Tech](https://www.wearedevelopers.com/videos/427-autism-in-tech)
- [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone)
- [Introducing Digital Samba Embedded Video Conferencing API MCP Server](https://www.wearedevelopers.com/videos/1640-introducing-digital-samba-embedded-video-conferencing-api-mcp-server)
- [ WeAreDevelopers LIVE - the weekly developer show with Chris Heilmann and Daniel Cranney](https://www.wearedevelopers.com/videos/1365-wearedevelopers-live-the-weekly-developer-show-with-chris-heilmann-and-daniel-cranney)

## Related Articles

- [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs)
- [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)
- [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs)