> Markdown version of [/jobs/ext/1186416-senior-field-it-support-engineer-west-hertfordshire](https://www.wearedevelopers.com/jobs/ext/1186416-senior-field-it-support-engineer-west-hertfordshire). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior Field IT Support Engineer - West Hertfordshire - **Company:** ITS Recruitment - **Location:** Hemel Hempstead, UK - **Experience:** Expert - **Salary:** £32,000.0 - £38,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Microsoft Office, Networking Basics, Office Suite, Software Engineering, Network Routers, Enterprise Software Applications, Computer Equipment - **Published:** July 5, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=46d2eca35c8cbab4 ## About the Role The ideal applicant is someone who works well in a team, self-motivated, diligent, and thorough in their approach to IT. The role will involve working face-to-face with customers so good communication skills and politeness is highly important., * 4+ Years' within industry * PC Hardware Fault/fix * Windows 11 competent * Office suite competence * Printer Repair * Networking principles * Router & Switch diagnosis Given the nature of the role a driving license is a requirement. Applicants need to be over 21 due to restriction on vehicle insurance. A company car will be provided., * Customer service: 1 year (preferred) * IT Field Support: 2 years (required) * Helpdesk: 2 years (required) Licence/Certification: * Driving Licence (required) ## Description This position is field based, within the West Hertfordshire area. This is a fantastic role for those who enjoy a role working with hardware, networking, and a variety of software issues. The successful applicant will have the comfort knowing that they are completely backed up by our great helpdesk, 3rd line groups and fellow engineers. Training and environment Training is provided to help fast track the successful applicant to succeed. During the probation period you will briefly spend time assisting the helpdesk in-house, where you can familiarise yourself with customers and colleagues alike. After this you will be sent into the field to shadow our experienced field engineers until you have the knowledge and understanding to work independently. The primary environment is Windows 11 based, with most users utilising N365, a special version of Office 365. Given the NHS environment, there are many bespoke software packages that you will also receive training on. Hours of work Dependent on your circumstances and field requirements, initially the role is 9am (on-site) to 5.30pm, though variations of hours can be discussed and accommodated where possible. ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Modern Web Development with Nuxt3](https://www.wearedevelopers.com/videos/294-modern-web-development-with-nuxt3) - [One Platform Could Not Fit Them All](https://www.wearedevelopers.com/videos/1919-one-platform-could-not-fit-them-all) - [Your next 10x engineer isn't in your city. Refactor accordingly.](https://www.wearedevelopers.com/videos/100103-your-next-10x-engineer-isn-t-in-your-city-refactor-accordingly) - [TypeScript Features That Changed the Game](https://www.wearedevelopers.com/videos/100061-typescript-features-that-changed-the-game) - [How Sparking Developer Joy Unlocks Developer Productivity](https://www.wearedevelopers.com/videos/613-how-sparking-developer-joy-unlocks-developer-productivity) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)