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# Customer Data & Analytics Lead

- **Company:** Yorkshire Building Society
- **Location:** Leeds, UK
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Data Analysis, Customer Data Management
- **Published:** July 5, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=c594b4fde966ac54

## About the Role

We're looking for a hands-on, curious and inclusive analytics leader who enjoys working with data, developing people and turning complex business questions into clear, practical insight.

 * Experience leading hands-on data, insight or analytics activity, with the ability to shape priorities and turn business questions into practical analysis, reporting or tools.
 * Strong technical confidence with data, reporting or visualisation tools, alongside the judgement to know what level of analysis is needed to support a decision.
 * A clear, inclusive communication style, with the ability to develop others and help non-technical stakeholders understand and use data confidently.

## Description

As our Customer Data & Analytics Lead, you'll lead the development of customer data and analytics capability across the Customer Division, creating trusted insight that helps senior teams solve business problems and improve outcomes for members.

 * Shape and lead the roadmap for customer data and analytics, creating a more complete, consistent and trusted view of customer behaviour, performance and outcomes.
 * Lead and develop a small analytics team to deliver high-quality insight, reporting, dashboards and tools that help teams make better decisions.
 * Partner with senior stakeholders across the Customer Division to translate complex data into clear recommendations that improve planning, performance and member outcomes.


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