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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** Oakwood Metal Fabricating Co. - **Location:** Taylor, MI, United States - **Experience:** Experienced - **Salary:** $65,000.0 - $72,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Microsoft Outlook, Dynamic Host Configuration Protocol, Multi-Factor Authentication, Email Filtering, Virtual Private Networks (VPN), Azure Active Directory, Microsoft SharePoint, Software Deployment, User Environment Management, Wi-Fi Technology, Office365, Microsoft InTune, Information Technology, User Administration - **Published:** July 5, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=f26fd802fc666ae0 ## About the Role * Associate's or Bachelor's degree in Information Technology or a related field, or equivalent combination of education and experience. * Minimum of three (3) years of IT support, help desk, or technical support experience in a corporate environment. * Strong working knowledge of: + Microsoft 365 applications + Windows 10 and Windows 11 environments + End-user computing systems * Experience supporting Azure Active Directory, including password resets, MFA, and user access requests. * Basic understanding of Microsoft Intune device management. * Foundational knowledge of endpoint security and email filtering technologies. * Ability to troubleshoot basic network issues including Wi-Fi, DHCP, and VPN connectivity. * Excellent customer service, communication, and interpersonal skills. * Strong problem-solving abilities with attention to detail. * Ability to prioritize multiple tasks and manage time effectively in a fast-paced environment. ## Description Oakwood Group is seeking a customer-focused and technically skilled IT Support Specialist to serve as the first point of contact for employee technology support. This role is ideal for a hands-on IT professional who enjoys solving problems, helping users, and ensuring technology runs smoothly across the organization. As a key member of our Information Technology team, you will provide Tier 1 support for employees across a variety of systems and platforms, helping maintain operational uptime and delivering exceptional customer service. You will troubleshoot issues, support end users, document resolutions, and escalate complex technical problems when needed., * Serve as the primary Tier 1 contact for IT support requests, incidents, and service tickets. * Troubleshoot and resolve issues involving Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint. * Support user account management, including password resets, multi-factor authentication (MFA), and Azure Active Directory access issues. * Assist with Intune-managed devices, including compliance monitoring and application deployment. * Diagnose and resolve workstation, operating system, and hardware issues in Windows 10 and Windows 11 environments. * Support wired and wireless connectivity issues, including Wi-Fi and VPN troubleshooting. Security & Systems Support * Perform initial review of endpoint security alerts and escalate concerns as appropriate. * Support email security tools, including spam filtering and quarantine management. * Assist employees with cybersecurity awareness and training platform support. * Escalate network, infrastructure, security, and system-level issues to Tier 2 support teams as needed. Hardware & Operational Support * Support printers, scanners, barcode scanners, and other end-user hardware. * Document troubleshooting steps, resolutions, and actions within the IT service management platform. * Maintain professionalism, confidentiality, and a high level of customer service in all employee interactions., At Oakwood Group, technology plays a critical role in supporting our manufacturing operations and business teams. We are looking for an IT professional who is passionate about helping others, solving technical challenges, and contributing to a collaborative and service-oriented culture. If you enjoy working directly with users, troubleshooting diverse technologies, and making a meaningful impact on daily operations, we'd love to hear from you. ## Related Videos - [Autism in Tech](https://www.wearedevelopers.com/videos/427-autism-in-tech) - [WeAreDevelopers LIVE - Did AI or JS break the web?, Finding gems in the days of AI and One thing developers really need to know ](https://www.wearedevelopers.com/videos/1352-wearedevelopers-live-did-ai-or-js-break-the-web-finding-gems-in-the-days-of-ai-and-one-thing-developers-really-need-to-know) - [Smart, Connected, Unexpected: The Wild Side of IoT and AI](https://www.wearedevelopers.com/videos/1113-smart-connected-unexpected-the-wild-side-of-iot-and-ai) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [The Golden Age of Email: Owning the Inbox in the Age of AI](https://www.wearedevelopers.com/videos/100128-the-golden-age-of-email-owning-the-inbox-in-the-age-of-ai) - [Prototyping with Hardware and the Web](https://www.wearedevelopers.com/videos/651-prototyping-with-hardware-and-the-web) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)