> Markdown version of [/jobs/ext/1186796-sr-help-desk-technician](https://www.wearedevelopers.com/jobs/ext/1186796-sr-help-desk-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Sr. Help desk Technician - **Company:** MANTECH-1 L.L.C. - **Location:** Silver Spring, MD, United States - **Experience:** Expert - **Salary:** $55,000.0 - $63,000.0 - **Contract:** Permanent contract - **Skills:** Multitier Architecture, Microsoft Windows, Active Directory, Backup Devices, CompTIA Security+, Common Desktop Environments, Issue Tracking Systems, Virtual Private Networks (VPN), Network Connections, Remote Desktop Services, Remote Infrastructure Management, Information Technology, Hardware Debugging - **Published:** July 5, 2026 - **Apply:** https://www.careerjet.com/jobad/us4f6e21ee65da5997f56338750744619a ## About the Role Location: Silver Spring, MD Security Clearance: Must have a verifiable DoD Secret or Higher Clearance Certifications: Must have verifiable CompTIA Security+, * Associate's Degree in Information Technology or related field, * Minimum 5 years of IT Support experience in a Tier I or Tier II role; or * Equivalent combination of education and experience * Familiarity with Microsoft Windows OS, Active Directory, and common desktop applications. * Experience with mobile device setup and troubleshooting (Blackberry, iPhone). * Understanding of network and VPN basics. * Proficient in the use of remote desktop and remote management tools.Excellent organization and time management skills with ability to handle multiple priorities * Exceptional analytical and problem-solving skills with ability to assess business requirements * Ability to collaborate with others for the timely achievement of designated goals and accomplishments * Excellent verbal and written communications skills * Excellent customer service skills * Detail-oriented with ability to proactively identify problems and effectively respond * Ability to use discretion concerning highly sensitive and confidential data and information * Ability to effectively work individually or in a team environment * Minimum Citizenship Status Requirements: US Citizen ## Description is seeking a highly skilled Sr. Help desk Technician to provide Tier I & II support for the Walter Reed Army Institute of Research (WRAIR) in Silver Spring, MD. This role supports end-users by resolving hardware, software, and application issues across a diverse IT infrastructure including Windows, Active Directory, mobile devices, and virtual private networks. The technician will ensure continuity of IT services and maintain the highest standards of customer support as part of a multidisciplinary biomedical research environment., * Serve as the first point of contact for end-users seeking IT support via phone, email, or in person. * Troubleshoot and resolve incidents related to hardware, software, peripheral devices, and network connectivity. * Utilize the Global Service Center ticketing system to track, document, and resolve issues. * Provide frequent updates to customers on ticket status and follow-up upon resolution to ensure satisfaction. * Assist with installing and configuring desktop systems and peripheral equipment. * Support remote users and mobile device configurations (Blackberry, iPhone). * Perform system imaging, data backup, and restore services prior to system repair. * Apply DISA STIGs for printer and multifunction device configuration. * Provide answers to frequently asked questions and contribute to the IT knowledgebase. * Collaborate with network, systems, and cybersecurity teams to resolve complex issues. * Participate in periodic review and reporting of Help Desk metrics and trends. * Provide printer, scanner, and peripheral support, including hardware repair recommendations., MANTECH seeks a motivated, career-oriented, and customer-focused Remote Support Technician to join our team in McLean, VA. In this role, you will work collaboratively in a 24/7 ope… + 14 days ago, We are seeking a Help Desk Technician to join our growing team here at Connsci. This individual will be working closely with one of our clients and will be focused on both supporti… + 7 days ago + Apply easily + ## Related Videos - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Hate organising your photos? Try it with 5 Terabytes](https://www.wearedevelopers.com/videos/79-hate-organising-your-photos-try-it-with-5-terabytes) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) ## Related Articles - [Should Tech Managers Be Developers First? Pros and Cons](https://www.wearedevelopers.com/magazine/327-should-tech-managers-be-developers-first-pros-and-cons) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)