> Markdown version of [/jobs/ext/1186911-associate-sap-crm-utilities](https://www.wearedevelopers.com/jobs/ext/1186911-associate-sap-crm-utilities). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Associate, SAP CRM, Utilities - **Company:** Kpmg LLP - **Location:** Acton, CA, United States - **Experience:** Expert - **Salary:** $97,755.0 - $204,585.0 - **Contract:** Permanent contract - **Skills:** Cloud Computing, RAID, Cloud Services, SAP (Applications), SAP CRM, SAP CS, SAP Sales and Distribution, SAP Customer Experience, Information Technology, SAP S/4HANA - **Published:** July 5, 2026 - **Apply:** https://find.jobs/jobs-near-me/apply/ats-redirect/?id=2857993212-2 ## About the Role * Three (3) to five (5) years of recent experience in the SAP C4C/ Service Cloud V1/V2. * Bachelor's degree from an accredited college or university in information technology, business administration, or a related field, or alternatively significant experience in SAP. * Experience with SAP for Utilities (IS-U) and hands-on experience with SAP Service Cloud v2 preferred; SAP certification in CRM or related modules with experience in S/4HANA is a plus. * Solid understanding, or appetite to learn, of the utilities industry and its specific business processes. * Strong communication and interpersonal skills with the ability to work on large-scale projects and collaborate within cross-functional teams. * Familiarity or experience with other SAP CX solutions, such as SAP Sales Cloud, SAP Commerce Cloud, and SAP Emarsys Customer Engagement. * Travel as needed ## Description * Support the execution of CRM projects and initiatives that align with client business goals to enhance customer experience and improve service delivery. * Contribute to the implementation, configuration, and support of SAP CRM solutions, with a focus on SAP Service Cloud v2. Participate in end-to-end delivery activities across design, build, test, and deployment, as needed for the engagement. * Support and lead SAP CRM project delivery activities (e.g., planning, status reporting, and RAID management) to help teams execute on time and with quality. * Collaborate and learn from a high-performing team of SAP CRM professionals, and work alongside client stakeholders to deliver high-quality outcomes across the project lifecycle. * Support gathering and documenting business requirements and translate them into functional specifications and user stories for configuration and development. Analyze current-state CRM processes, identify improvement opportunities, and support the design of optimized future-state workflows. * Coach and review work products of Analysts/Associates. * Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Headless by Design: Building Enterprise Systems That Agents Can Actually Use](https://www.wearedevelopers.com/videos/100092-headless-by-design-building-enterprise-systems-that-agents-can-actually-use) - [How One Developer Built the Back Office for 10 Million Companies](https://www.wearedevelopers.com/videos/100082-how-one-developer-built-the-back-office-for-10-million-companies) - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Best Companies to Work For in Berlin: Top 14 Companies in 2023 ](https://www.wearedevelopers.com/magazine/188-best-companies-to-work-for-in-berlin-top-14-companies-in-2023) - [Best Companies to Work For in Germany: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/33-best-companies-to-work-for-in-germany-top-25-companies-in-2023) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [The Biggest German Tech Companies](https://www.wearedevelopers.com/magazine/424-the-biggest-german-tech-companies)